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1. Scope of This Policy

Research Solutions, Inc. and our subsidiaries Reprints Desk, Inc. and Reprints Desk Latin America S. de RL de CV (“Research Solutions,” “we,” “us,” “our”) respect your privacy and value your trust. The purpose of this Privacy Policy is to inform you of the treatment and handling of personal information that we may learn about you from using our website at researchsolutions.com (the “Site”) and/or by use of any of our products or services, to include use of our Article Galaxy platform (collectively, the “Service”). If you have any questions regarding this information or our privacy practices, please contact us via the methods set out in the How to Contact Us section at the end of this Privacy Policy.

2. Agreement to Terms

If you do not agree with the terms of this Privacy Policy, then you should immediately discontinue use of the Service without providing us any personal information.

3. Information We Collect

The information we may collect depends on how you interact with us as detailed below.

Information Collected by Visiting Our Site
If you visit our Site, we may collect the following categories of information from the device and browser that you use to access the Site and from cookies and similar technologies (see the Cookies section below for more details regarding our use of cookies).

  • Device information. We collect device information when you visit our Site. Device information may include your computer or mobile device type, browser type, online identifiers, IP address, and geolocation information.

  • Internet Activity. We may collect information concerning your interaction with our Site, including when you access the Site and your browsing activity on the Site (such as which pages you visit, in what order, and for how long). This may include “traffic” data or tracking information provided by the Site’s host or similar providers (e.g., Google Analytics) that may be helpful for marketing purposes or for improving the Service.

Information We Collect From Our Clients and Prospective Clients
We primarily provide services to business entities, academic institutions, and government agencies (our “Clients”), and as such, the personal information we collect from them and from prospective Clients is limited and generally relates to the professional information for our Clients’ (or prospective Clients’) owners, officers, and/or employees. In particular, the personal information we may collect includes:

  • Identifiers. We may collect your name and account username and password.

  • Professional information. We may collect professional contact details for our Clients’ or prospective Clients’ authorized representatives and/or employees. This includes the name of the representative or employee’s employer and the representative or employee’s title or position and work contact information (e.g., work address, work email address, and work phone number).

  • Payment information. In the event a Client makes a payment using a corporate or other credit card issued in the name of one of the Client’s authorized representatives or employees, we collect the name of the cardholder and credit card number, expiration date, and CVV code.

  • Order History. We maintain a record of your order history.

  • Communications. We may collect personal information that you choose to share in messages to us or phone calls with us. We record phone conversations for quality assurance, support, and training purposes.

You are not required to provide all personal information identified in this Privacy Policy to use our Service or to interact with us, but certain functionality will not be available if you do not provide certain personal information. For example, if you do not provide certain personal information, we may not be able to respond to your requests, allow you to register an account, or provide you with promotional notices that we believe you may find valuable.

4. Cookies

We store certain information that gets collected automatically at our end through cookies and other similar technologies on our Site. A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional or analytical. The cookies we use are generally divided into the following categories:

  • Strictly Necessary Cookies. These are required for the operation of our Site. They include, for example, cookies that are intended to secure our Site.

  • Analytical/Performance Cookies. These allow us to recognize and count the number of users on our Site and understand how such users navigate through the Site (e.g., when and which pages are visited, in what order the pages are visited, and where a user is located). This helps improve how the Site works, for example, by ensuring that users can find what they are looking for easily.

    We use Google Analytics and Lucky Orange for part of this process. For more information about Google Analytics, please visit https://www.google.com/policies/privacy/partners/. You can opt-out of Google Analytics’ collection and use of data generated by your use of the Site by going to https://tools.google.com/dlpage/gaoptout. To opt-out of Lucky Orange’s collection and use of data generated by your use of the Site, visit https://privacy.luckyorange.com/.

  • Functional Cookies. These improve the functional performance of the Site and make it easier for you to use. For example, cookies are used to remember that you previously visited our Site and your preferences.

You can prevent the use of certain cookies by modifying your Internet browser settings, typically under the sections “Help,” “Internet Options,” or “Settings.” If you disable or delete certain cookies in your Internet browser settings, you may still access our Site, however, you might not be able to access or use important functions or features of our Site.

Do-Not-Track Signals
At this time, Research Solutions does not recognize automated browser signals regarding tracking mechanisms, which may include “do-not-track” instructions.

5. Children’s Privacy

The Service is not intended for users under the age of 16 and Research Solutions does not knowingly collect personal information from individuals under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Service without permission, please notify us immediately by contacting us as detailed below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

6. Our Use of Personal Information

We collect and use personal information for the following purposes:

  • Providing the Service to you and providing products or services requested by, or reasonably anticipated within the context of our relationship with, you;

  • Managing our relationship with you;

  • Responding to your inquiries, and requesting feedback;

  • Administering promotions, events, or surveys;

  • Providing promotional material or other marketing materials that we believe will be of interest to you;

  • Tracking use of your username and password to access our Site and your orders;

  • Analyzing use of the Site;

  • Detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity, or prosecuting those responsible;

  • Complying with legal and regulatory obligations.

7. Our Disclosure of Personal Information

We may share your personal information with the following third parties:

  • Group companies, including our wholly owned subsidiaries Reprints Desk, Inc. and Reprints Desk Latin America S. de RL de CV.

  • Service providers, including hosting provides and IT outsourcing, payment processors, customer relationship management solution providers, and marketing providers. In some instances, service providers will be directly responsible to you for their use of your personal information. They may be obliged by law to provide you with additional information regarding the personal information that they hold about you and how and why they process that information. Further information may be provided to you in a separate notice or may be obtained from such service providers directly, for example, via their websites.

  • Advisers and financial institutions, including auditors, notaries, business continuity support service providers, and legal, tax, and risk and compliance advisors.

  • With third parties in connection with a change to the control or financial status of the company, including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, or assignment of assets or business merger or divestiture. Your personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction along with other assets.

  • Government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with (a) responding to a subpoena, search warrant, or other lawful request for information we receive; (b) cooperating in a law enforcement or similar investigation; or (c) otherwise protecting our rights, as applicable.

8. Your Privacy Choices

If you no longer want to receive our newsletter, emails, or other marketing communications, you may unsubscribe at any time by following the unsubscribe options in the communication itself or by emailing us at the contact information in the How to Contact Us section below.

Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account or purchases placed through our Site.

If you wish to update information associated with your account, please contact us at the information in the How to Contact Us section below.

9. Security

We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and the general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized access by third parties, or other causes beyond our control.

You play an important role in keeping your information secure. You should not share your username or password with anyone. If you have reason to believe that your account is no longer secure, please contact us immediately at the information in the How to Contact Us section below.

10. Additional Disclosures for Residents of California

For residents of California, this section describes how we collect, use, and disclose, and/or “sell” (as defined under California law) the personal information of California residents, and the rights you may have under California law. These disclosures are intended to supplement this Privacy Policy with information required by California law.

To understand what personal information we may have collected about you in the past 12 months, and from where we collected it, please see the section Information We Collect above.

We collect this personal information, as further described in the Our Use of Personal Information section above, to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives.

We may share personal information with the third parties listed above in the section Our Disclosure of Personal Information. Below, we have provided more detail regarding the two ways we share your personal information: (a) “sales” of information and (b) general disclosures of information for a business purpose.

Sales of Information
Research Solutions does not sell personal information.

Disclosure of Information for a Business Purpose
To manage our business and provide services to you, we sometimes share personal information with third parties. These third parties cannot further collect, sell, or use the personal information we share with them except as necessary to perform our purposes, as instructed by us.

In the past 12 months, we may have disclosed the following categories of personal information to the following third parties for our operational business purposes:

Device Information

·Group Companies

·Service Providers

Internet Activity

·Group Companies

·Service Providers

Identifiers

·Group Companies

·Service Providers

·Advisers and Financial Institutions

Professional Information

·Group Companies

·Service Providers

·Advisers and Financial Institutions

Payment Information

·Group Companies

·Service Providers

·Advisers and Financial Institutions

Order History

·Group Companies

·Service Providers

Communications

·Group Companies

·Service Providers

Your Rights
Under California law, consumers have a right to notice, upon collection, of the categories of personal information collected and the purposes for which the information will be used. We provide this notice through this Privacy Policy.

Certain sets of consumers have additional rights under California law, including the right to access a copy of the categories and specific pieces of personal information that we collect, use, disclose, and/or “sell,” and the right to ask us to delete or anonymize personal information, subject to some exceptions. These consumers also have the right to opt-out of the “sale” of their personal information and the right to be free from discrimination for exercising these rights. These rights do not extend to information collected and used in connection with our business relationship with our Clients.

If you wish to exercise the right to access or delete your information or have any questions or concerns regarding the processing of your personal information, please contact us at customersupport@reprintsdesk.com with the subject line “California Privacy” so that we can get your email to the right team, or you can call us toll free in the U.S. at (877) 401-4440. We will respond to your request consistent with applicable law.

Please note, however, before we will be able to process your request for access or deletion of personal information, we will need to properly verify your identity for security purposes. If we possess appropriate information about you (e.g., name, email, address), we will attempt to verify your identity using that information. If it is not reasonably possible to identify you, we may not be able to respond to your request.

To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request on your behalf. We may also require you to verify your identity directly with us.

11. Additional Disclosures for Residents of the United Kingdom (UK) and European Union (EU)

This section provides additional information for residents of the UK and EU.

Data Transfers
As a US company, most of our operations are conducted in North America and in order to provide the Service, personal information will be processed in the United States, where laws regarding processing of personal information may be less stringent than the laws in your country. We provide appropriate protections for cross-border transfers as required by applicable law for international data transfers. With respect to transfers originating from the European Economic Area, we implement the standard contractual clauses approved by the European Commission.

Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as needed to address tax, corporate compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.

Legal Basis for Processing Personal Information
Where required, we have several different legal grounds on which we collect and process your personal information for the purposes set out in the section above, How We Use Your Information, including: (i) as may be necessary to perform a contract with you; (ii) as necessary to comply with a legal obligation; (iii) consent (where you have provided consent as appropriate under applicable law); and (iv) as necessary for our legitimate interests (such as when we act to maintain our business generally, including maintaining the safety and security of the Service).

Automated Decision-making
We do not use automated decision-making without human intervention, including profiling, in a way that produces legal effects concerning you or that otherwise significantly affects you.

Your Rights
To the extent required under applicable law, you have the right of:

  • Access. You have the right to request a copy of the personal information we are processing about you, which we will provide to you in electronic form.

  • Rectification. You have the right to require that any incomplete or inaccurate personal information that we process about you is amended.

  • Deletion. You have the right to request that we delete personal information that we process about you, unless, for example, we are required to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.

  • Restriction. You have the right to request that we restrict our processing of your personal information where: (i) you believe such data to be inaccurate; (ii) our processing is unlawful; or (iii) we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not want us to delete it.

  • Portability. You have the right to request that we transmit the personal information we hold with respect to you to another data controller.

  • Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your situation (e.g., direct marketing). We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise, or defense of a legal claim.

  • Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. Please note that if you withdraw your consent, this will not affect the lawfulness of our processing of your information on the basis of your consent before the point in time when you withdraw your consent, nor will it affect the processing of personal information conducted in reliance on lawful processing grounds other than consent.

Some rights may be limited, and we may need to retain certain personal information as required or permitted by applicable law. To inquire about or exercise the rights listed above, at any time, contact us at customersupport@reprintsdesk.com with the subject line “EU Privacy” so that we can get your email to the right team. We will respond to your request consistent with applicable law.

If you feel that your request or concern was not satisfactorily resolved by us, you have the right to lodge a complaint with your local data protection authority.

12. Additional Disclosures for Residents of Canada

As noted above, we retain personal information for as long as necessary to fulfill the purposes for which the information was collected; as otherwise needed to address tax, corporate, compliance, employment, litigation, and other legal rights and obligations; and as otherwise permitted by law.

Please contact us at customersupport@reprintsdesk.com with the subject line “Canada Privacy”:

  • If you wish to access, update, and/or correct inaccuracies in your personal information or change your consent preferences (note: we may need to collect additional personal information for the purposes of verifying your identity before responding to your request);

  • For information about how our foreign-based service providers process your personal information; or

  • If you have any questions or complaints about the manner in which we treat your personal information.

14. Effective Date and Changes to This Privacy Policy

This Privacy Policy is effective as of the date at the top of this policy. Research Solutions has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. We encourage users to frequently check this page for any changes and to stay informed about how we are helping to protect the personal information we collect, especially before you provide information, and particularly personal information, directly to us through the Service. In the event of a material change to this Privacy Policy, we will provide a message through our website or via email informing you of the change.

15. How to Contact Us

If you have any questions about this Privacy Policy or our Service, please contact us at customersupport@reprintsdesk.com, by telephone at +1 (310) 477-0354, or by mail to Research Solutions, Inc. 10624 S. Eastern Avenue, Ste. A-614 Henderson, NV 89052, USA, Attn: Privacy.

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