Frequently Asked Questions

Article Galaxy is an award-winning software platform for 24/7 on-demand document delivery of scientific, technical and medical (STM) literature. It enables researchers to order full-text documents in native PDF format sent directly via email or displayed online. The platform is complemented with an ecosystem of 100s of app-like tools called Gadgets, that can be used individually or in conjunction with the platform to increase research efficiency and seamless literature search and acquisition.

There are 3 existing Article Galaxy plans:

• Enterprise for business

• Free for individuals

• Scholar for academic institutions

There are different options to order documents online and on popular websites, including article rentals:

Via the Document Delivery
Log in in to the Article Galaxy Dashboard and click on the Order Documents. After finding your citation, you can fill in the order form. There are no mandatory fields. It is possible to just enter the DOI or PMID of an article which will pull the rest of the citation information automatically. To order multiple articles, please click on Cut and Paste within the order form and paste the citation information. To see if an article is available for rent, click on Check Availability at the bottom of the order form. If the article is available for rent, the Get Rental button will appear on the next screen.

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Via Article Galaxy Browser Extension
Article Galaxy's Browser Extension helps you to simplify your search across your preferred discovery environments. With shopping cart-like access, extract content and place orders directly from Google Scholar, PubMed or other popular search tools. Simply inject Article Galaxy Widget, a bookmarklet, into the web browser bar, and browser-based order options in PubMed, Google Scholar, SciFinder and more than 70 other discovery websites are enabled. The widget extracts citation data for simplified viewing, filtering, and shopping cart-like purchasing.

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Via Email
If you have a list of citations you need to order, please send your list to orders@researchsolutions.com. The Research Solutions support team will process your orders and enter them into the system.

Almost anything from peer-reviewed journal articles and supplementary materials, digital and scanned copies of papers from conference proceedings, technical reports, dissertations, government reports, book chapters, and other types of content.

Yes, any researcher can create a free account. A free account allows for per-article purchases of 80M+ journal articles 24/7 via credit card along with access to 120+ app-like research Gadgets, and more. For more information, please review plans. Read this quick guide on how to manage your individual account.

Yes. In fact, we’ve made it even easier and quicker than ever to place an order. What’s more, now you can place an order anywhere in the system and you don’t necessarily have to open the order form. For instance, search citations directly in Article Galaxy’s popular PubMed Gadget and order a citation you found directly from within the Gadget. No detour to the order form needed, the document will be sent to you right from your PubMed search.

Yes, you can order directly from PubMed or Google Scholar by downloading and using the Article Galaxy Browser Extension. It turns your Internet browser into a shopping cart and enables researchers to purchase, rent or access hundreds of scientific papers directly from their search results in PubMed, Google Scholar or 70+ popular discovery portals. In addition, there are many other ways that Article Galaxy integrates with your preferred discovery environments.

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We charge a service fee and a copyright fee for the rightsholders. Article Galaxy smart filters ensure you always get articles at the lowest cost available, including Open Access content, subscriptions, rentals, or publisher tokens.

We do not charge any fee for Open Access content. However, since there is human effort involved in searching for and delivering the right citation, there may be a service fee in some cases.

The article or document you order is for individual use only. If you would like additional copies for colleagues, it is recommended that a copy is ordered for each recipient to ensure copyright compliance. Copyright restrictions vary by use, by publication, and by your organization’s licensing status with publishers and with RROs like CLA and CCC. If you need help ensuring copyright compliance for the articles you order, or want to avoid duplicate article purchases or royalty payments, please contact us to discuss the options.

Some subscribed or Open Access content is restricted to specific uses. If articles or documents may be shared across your enterprise or accessed from an archive of previously purchased content when covered by your organization’s licenses, the intended use you indicate will assist in determining if additional copyright fees are owed to the rights holder.

Yes, Article Galaxy offers several ways in Article Galaxy to avoid duplicate article purchases and alert researchers to articles your organization already owns. Article Galaxy Shelf Browser lets you locate and access all of your organization’s legally acquired and re-usable PDFs in one place. Organizations need to ensure adequate copyright permissions in line with Reproduction Rights Organizations (RROs) and Open Access licensing terms.

If you believe that supplemental material exists for an article, and would like to have it delivered to you, simply reply to the delivery email coming from Research Solutions and request it.

You may cancel an order if Research Solutions has not yet filled it. Please note that you should take immediate action if you wish to cancel an order as most orders are delivered within minutes.

Not all order options and features are supported on all accounts, and some service options may have to be enabled in your account settings. Please contact Customer Support.

You can retrieve documents that you have ordered by clicking on the link in the order delivery email that you receive. Clicking this link will take you to an article download page where you can download and view the article that you have ordered. PLEASE NOTE: Links on the download page are valid for 30 days. Adobe Acrobat Reader 7.0 or higher is required to view documents. Some publishers allow for immediate in-browser access. More than 88% of orders are delivered within minutes and 12% are scanned from print within 24 hours.

The Article Explorer is your quick reference to the digital footprint of a citation. It instantly displays availability options, and a list of Cited-by references for More Like This recommendations powered by Scopus. A popular feature is the citation’s Scite score, indicating the article’s popularity as measured in blogs, social media, and other online channels.

Yes. By clicking the View Order History tab in the Document Delivery, you can review your entire order history. Not only will all of your orders be accessible, you will also be able to search, sort and filter by different criteria. You can search your orders by keyword and even download the PDFs directly from the order history.

For decades, Research Solutions has served organizations of all sizes with their literature access needs. It is entirely possible we serve your organization, too. Contact your internal account administrator or your knowledgeable Research Solutions help desk staff to find out. If your organization does have an account, you already have access to the Enterprise features of the Gadget Store via Article Galaxy.

If you are interested in the Enterprise features of the Article Galaxy research platform, please view plans for a full feature comparison or contact the Article Galaxy experts for more information.

Yes. Click on the Get Help link at the top of the page to submit a helpdesk request with Research Solutions Customer Support. Customer service is available by phone at +1 (310) 477-0354 or by email at customersupport@researchsolutions.com.