Dear Tony,

Many of you have been playing an important role in dealing with this crisis we’re facing, and we just want you to know that we are here to support you. Our service remains up and running, 24/7. While we’ve had to do a few things differently, as a whole we’ve been able to maintain our normal service levels -- and anticipate keeping it that way. 

We’ve heard of struggles in continuing to support library patrons and we’d like to assist you where we’re able. As such, we’re temporarily opening up some of our premium features (such as the Open Access Filter and Duplicate Order Detection) to our academic customers for no charge. Please let us know if you’d like to activate these features, helping you streamline your workflow. 

Maybe there are other ways we can help you during these trying times. If you have requests, ideas, or suggestions please let us know

Tony Landolt
Head of Academic Business Development
(510) 303-3231