Will my company be impacted by this new version and when do we expect this?
The initial rollout of Article Galaxy 3.0 will start in early August of this year. The look and feel of Article Galaxy will change, and the process of ordering articles will be more streamlined, but we promise, this new version will be very easy to understand.
Can I stay in the existing version of Article Galaxy?
Most accounts will transition to Article Galaxy 3.0 beginning August 2021. There will be instances where customers may need to remain on the older version for a bit longer. If you need to remain on your existing version for an extended time, please reach out to your account manager or email customersupport@reprintsdesk.com.
Will there be training for me and my team?
The Research Solutions team will be setting up webinars to provide an overview of Article Galaxy 3.0. We encourage you to attend one of these sessions. Early feedback of the platform has received high marks in usability, and as the goal is to make it simpler, training may not be necessary. But we are here to support you through this transition, so if you would like to receive training or training materials, please reach out to your account manager or contact customersupport@reprintsdesk.com.
Does my sign-in change?
No, your login credentials do not change.
How do I place an order? Or What is the process for placing an order?
With Article Galaxy 3.0, you place orders the same way you always do. You do not need to change anything on your end, we just made the ordering process a bit more seamless.
How do I access Bibliogo?
You will be able to access Bibliogo the same way you always do. The only difference in Article Galaxy 3.0, is we made the Bibliogo link/logo a bit more prominent.
Is the Admin UI changed as well?
For right now, the Admin UI is staying exactly the same.
What do I need to do for my link resolver to work with AG3.0?
You don’t need to do anything. The team at Research Solutions has done the necessary homework to ensure everything works as expected.
What action do I need to take for my web services integration to work with AG3.0?
No action required, everything should work as expected.
I am an academic customer, will this impact me?
Most of our academic customers will not notice a change, because most use our integrations with EBSCO, OCLC Tipasa, ILLiad, Proquest RapidILL, FIZ Autodoc, or a customized order form. For those academic customers that do login to our user interface, things might look a bit different but ordering articles will be easier, and accessing our academic A-Z Collection will be seamless.
I am an Article Galaxy Scholar (AGS) customer, will this impact me?
Article Galaxy 3.0 will not have an impact on our Article Galaxy Scholar (AGS) customers. These customers will remain on our Article Galaxy 2.0 platform for the time being, and they can expect the same great service as always.
