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Meet the Team at
Research Solutions

Our leadership and staff has grown into an international family of multidisciplinary experts, spread out across the globe. Here are their stories.

  • All
  • Executive
    Team
  • Customer
    Happiness
  • Finance and
    Accounting
  • Information
    Technology
  • Sales and
    Marketing
  • Product
    Development
  • Operations
Tedd Adams | Research Solutions Director of Sales
United States

Tedd Adams
Director of Sales

Tedd Adams

Director of Sales

Tedd Adams is the Director of Sales for Research Solutions/Reprints Desk and covers the US – West Coast territory. He has over 20 years of sales and management experience, with the last 10 focused in the publishing and print industry. He holds an Economics degree from San Diego State University.

Eric Aguirre | Research solutions Director of Prospecting
Mexico

Eric Aguirre
Director of Prospecting

Eric Aguirre

Director of Prospecting

After working in customer service and import/export for 6 years at Grainger, Schneider Electric, and Teleperformance, Eric decided to take a new career path in sales—and joined Research Solutions in 2017. Eric identifies research-driven organizations that can benefit from Research Solutions’ enterprise platform to speed their scientific discoveries. He graduated from the Monterrey Northern University with a Bachelor's degree in Business Administration. In his personal time, Eric enjoys traveling and discovering new places. He also loves playing soccer.

Schott Ahlberg | Research solutions Chief Operations Officer
United States

Scott Ahlberg
Chief Operations Officer

Scott Ahlberg

Chief Operations Officer

Scott Ahlberg joined Reprints Desk and parent company Research Solutions in 2006 and has decades of experience in content and startup businesses. Scott Ahlberg started with Dynamic Information (EbscoDoc) in the 1980s, then went on to lead Sales and Marketing at Infotrieve, Inc. during many years of rapid growth in the 1990s. After leaving Infotrieve in 2005 Scott Ahlberg provided consulting services to ventures in professional networking and medical podcasting.

His areas of expertise include strategic planning, operational innovation, copyright and content licensing, and quality management. Scott Ahlberg has degrees from Stanford University (BA, 1984) and the University of London (MA, 1990).

Frank Buckley | Research Solutions Account Manager
United States

Frank Buckley
Account Manager

Frank Buckley

Account Manager

Frank joined Research Solutions in 2016. With previous roles in finance and most recently as an account manager with a publisher that provided R&D organizations and learning institutions around the world with tools for greater understanding in their area of expertise. Graduated from Lake Forest College with BA in Business and Political Science. In his free time Frank enjoys coaching t-ball, playing basketball and spending time in New Hampshire.

Stefan Bungartz | Director of EMEA Customer Engagement at Research solutions
Germany

Stefan Bungartz
Director of EMEA Customer Engagement

Stefan Bungartz

Director of EMEA Customer Engagement

Stefan joined Research Solutions/ Reprints Desk in 2008. He started the European business part of the company, holding roles in new sales, strategic partnership relationship management, and key account manager. Currently, he serves as key account manager for the European top customers, and as trainer for new account managers. Stefan started his career as a trainee at Infotrieve Inc. (now part of the Copyright Clearance Center) in 1994. In 1996, he founded Infotrieve GmbH in Cologne, Germany to serve the European customers, and stayed with the company as general manager until 2001.Afterwards, he has an MBA from the Henley Management College and holds a Certificate in International Trade from the University California Los Angeles (UCLA).

Stefan likes watching and playing sports, attempting to speak Spanish and French, and traveling for both business and leisure.

Yoally Castellanos | Research Solutions Customer Engagement Manager
Mexico

Yoally Castellanos
Customer Engagement Manager

Yoally Castellanos

Customer Engagement Manager

A fluent Spanish, English, Italian and French speaker, Yoally holds a Bachelor of Science in International Business and has experience as a purchasing agent in Asia and North America. She joined Research Solutions in 2017 as a coordinator before joining the account management team. When not at work she enjoys traveling, long walks in big cities, French movies and a good read.

Karina Chavez | Research solutions Product Manager, Team Lead
Mexico

Karina Chávez
Product Manager, Team Lead

Karina Chávez

Product Manager, Team Lead

Karina has a Bachelor's degree in Genomic Biotechnology and a PhD in Immunology. While studying for her degrees, Karina worked as a researcher in gene therapy and immunotherapy against cancer. Currently, she is part of the software development team at Research Solution, where her main focus is building tools that simplify and accelerate scientific research and development.

Matthew Daugherty | Research Solutions Customer Engagement Manager
United States

Matthew Daugherty
Customer Engagement Manager

Matthew Daugherty

Customer Engagement Manager

Matthew is a Customer Engagement Manager with over a decade of experience in the Document Delivery field. He enjoys finding solutions to his customer's workflow issues and focusing on the goal of improving their overall experience with the RSRD platform. Outside of work, he likes to try new recipes with his wife, walk the local forests with his son and dog, and make interesting sounds on his guitar.

Marco de la Torre | Research Solutions Manager of Information
Mexico

Marco dela Torre
Manager of Information

Marco dela Torre

Manager of Information

Marco has been with Research Solutions/Reprints Desk since 2008. An industrial chemist, he graduated from the UANL, and earned an MSc in Biotechnology from UAdeC. He was awarded the State Youth Award from the state of Nuevo León in 2005 and the UANL Research Award in 2006. Born and raised in Monterrey, Nuevo Leon, Mexico, Marco loves fishing and soccer.d He is married with one child.

Pete Dunning | Research Solutions Senior Customer Engagement Manager
United States

Pete Dunning
Senior Customer
Engagement Manager

Pete Dunning

Senior Customer Engagement Manager

Born and raised in Chico CA, Pete has been in the document delivery industry since 2004 and with Research Solutions/Reprints Desk since 2018. He is happily married and hopes to be starting a family soon. In his free time, he likes to play golf, attend sporting events, watch movies, play with his cat and dogs, and travel.

Curt Edwards-Neff | Research Solutions Director of Customer Support
United States

Curt Edwards-Neff
Director of Customer Support

Curt Edwards-Neff

Director of Customer Support

Curt brings over 40 years of document delivery and information services experience to his position at Research Solutions. After operating his own business for over 25 years, he joined Research Solutions in 2007. Mr. Edwards-Neff has served in several positions as the company has grown and is currently the Director of Customer Support. He received a B.A. in Psychology from the University of California at Los Angeles. In his spare time, he enjoys hiking and skiing.

Guillermo Alfonso Elosúa Parker | Controller for Reprints Desk Latin America
Mexico

Guillermo Alfonso Elosúa Parker
Controller for Reprints Desk Latam

Guillermo Alfonso Elosúa Parker

Controller for Reprints Desk Latin America

Guillermo Elosúa joined Research Solutions/Reprints Desk, Latin America in 2012. He holds a Public Accountant and Auditor degree from the Universidad Regiomontana in Monterrey, Nuevo León, Mexico. With more than 31 years of industry experience, he has worked for leading auditing firms such as KPMG and Deloitte, as well as for companies in the financial and tax industry, , including Grupo Vitro, Accuride de México, Lansgton Companies, PYECSA Construction Division. Guillermo has participated in the implementation of different ERPs, such as SAP, AS400, Hyperion, and more...

Todd Everett | Research Solutions VP, Product Development
United States

Todd Everett
VP, Product Development

Todd Everett

VP, Product Development

Todd Everett has over 20 years of experience solving content workflow challenges in collaboration with research-intensive companies. He started his career doing onsite contract work for Pfizer, Inc., managing the global document supply service for the corporate information center. He later managed a portfolio of onsite library staffing contracts, bringing the efficiencies and best practices developed at Pfizer to many Fortune 500 companies. Todd’s ongoing collaborations with corporate information professionals has helped him lead the development and delivery of digital products such as Article Galaxy Widget and Bibliogo, which won the CODiE for Best Online Science or Technology Service.

Diego Alonso Flores Cortés | Research Solutions Prospector
Mexico

Diego Alonso Flores Cortés
Prospector

Diego Alonso Flores Cortés

Prospector

Diego is a graduate from UANL with a Bachelor’s degree in International Affairs and after previous experience with customer service (Teleperformance), on 2014 he started his own family business making him able to learn different aspects of administration, advertising, sales and prospecting. After 6 years with enough personal growth he started in Research Solutions (2020) with the Prospecting Team helping to identify companies who can benefit from our platform. In his free time he enjoys playing music with his band and taking photos.

Kenji Fujita | Research Solutions Director of Technology Operations
United States

Kenji Fujita
Director of Technology Operations

Kenji Fujita

Director of Technology Operations

Kenji has been with Research Solutions since 2010. In his current role he leverages his business analysis skills to maintain and enhance operations within the technology area, as well as to consult with other departments on issues surrounding process improvement. Kenji has been in the information industry for 20+ years, including roles in front line customer experience and internal operations. For fun, Kenji spends his time playing ice hockey and cards. And he will NEVER turn down a nice, cold craft beer. He is a fan of SciFi classics like The Matrix, Sytar Wars, and all the versions of Star Trek.

Lourdes Gracia | Research Solutions Production Manager
Mexico

Lourdes Gracia
Production Manager

Lourdes Gracia

Production Manager

Lourdes holds a Bachelor’s degree in Industrial Chemistry with an MSc in Material Science from the UANL, with one article published. She recently completed a diploma course in Quality, and is currently self-learning Japanese. Based in Mexico since 2008, Lourdes manages a team of over 40 people at Research Solutions/Reprints Desk. Her goal is to keep her team motivated to help investigators to reach new frontiers in science.

Miriam Gracia | Research Solutions Operations Manager
Mexico

Miriam Gracia
Operations Manager

Miriam Gracia

Operations Manager

Scientist by training, administrator by conviction. Miriam is passionate about teamwork and the leadership of highly efficient teams, making the impossible possible, and working towards improving the planet every day. She has a degree in Chemistry from UANL and an MSc in Biotechnology from UAdeC. Miram has produced 12 articles, 2 book chapters, and was the first two-time recipient of Nuevo Leon’s Youth State Award, as well as one of the youngest recipients of UANL’s Award for Excellence in Professional Development. She directs the operations of the Latin American subsidiary of Research Solutions, acting as the link between the company’s international teams.

Shane Hunt | Research Solutions Chief Customer Success Officer
United States

Shane Hunt
Chief Customer Success Officer

Shane Hunt

Chief Customer Success Officer

Shane provides leadership resulting in the development of healthy long-term relationships with the Company’s cloud-based software customers, and ensures the daily satisfaction of users across R&D-driven organizations in life sciences, technology and academia worldwide.

He has nearly 20 years of industry experience and was co-founder of 4 Research Solutions Inc., a boutique information industry start-up that the Company acquired in 2012. Shane attended California State University, Chico for his undergraduate and graduate studies in Psychology. In his personal time, he enjoys spending time with his family and coaching youth sports.

Adrien Jolion | Research Solutions Country Manager South Europe
Japan

Adrien Jolion
Country Manager South Europe

Adrien Jolion

Country Manager South Europe

Adrien has over 10 years of complex sales experience in major corporations like Oracle, Capgemini, Atos, Alcatel Lucent, strategic and technologies companies. In his most recent role, he served as an account and country manager for France, Belgium, Luxembourg, Swiss, Spain, Italy, Portugal and Israel leading sales and a global network.

His sales portfolio specializes in information products, input for discovery tools and solutions to optimize and maximize customer workflow.

Adrien earned his Diploma of superior studies of International Marketing from Grand Jean Management School of Strasbourg and his Bachelor of sales and Marketing.

Jun Konno | Research Solutions President, Japan Office
Switzerland

Jun Konno
President, Japan Office

Jun Konno

President, Japan Office

Jun has over 25 years of experience in the STM database industry and high-tech industry, with over 10 years executive management experience. He worked at Thomson Reuters serving as Business Development Director for database products and business units and later served as Sales Director for the Academic market in Japan.

He also managed a diverse sales portfolio consisting of three product groups as VP sales of APAC.

He has extensive experience working globally, having been in Silicon Valley, California for over 7 years and nearly 20 years in Japan. He also serves as an outside board of director at a Japanese domestic company in the STM industry.

Adrian Labastida | Research Solutions Team Lead
Mexico

Adrian Labastida
Team Lead

Adrian Labastida

Team Lead

With over 15 years of experience in the software engineering field, Adrian has worked and collaborated on a wide range of projects throughout his career, including e-Banking apps; online sales websites for tech, travel and transport companies; digital media distribution services; TNC systems for public transportation—and now, document delivery and new products within the Research Solutions offering. At Research Solutions, Adrian, executes leadership roles from Sr. Development to Team Management to DevOps.

Tony Landolt | Research Solutions Head of Academic Business Development
United States

Tony Landolt
Head of Academic Business Development

Tony Landolt

Head of Academic Business Development

Tony has worked in the document delivery business for more than 34 years.For six of those years, he owned and operated his own award-winning document service called Pinpoint Documents. He has been an active member of SLA for more than 25 years, at both the local and Association levels, including having served as Program and Hospitality Chair for the San Francisco Bay Chapter. He is currently the SLA Baseball Caucus Convener, which has grown in membership and established an international following. In 2014, Tony became a Fellow of the Special Libraries Association. and is the former Chair of the Pharmaceutical & Health Technology Division. In addition to leading academic business development at Research Solutions/Reprints Desk, Tony is on many panels and webinars, and makes numerous presentations on vendor relations, copyright, literature usage, bibliographic management, and the future of librarianship. He is also active in various information industry organizations, such as ALA and SABR.

Melanie Mack | Research Solutions Key Account and Library Service Manager
United Kingdom

Melanie Mack
Key Account and Library Service Manager

Melanie Mack

Key Account and Library Service Manager

Melanie began her career at Infotrieve GmbH, serving as Customer Service Manager before being promoted to Director of Operations and Customer Implementation, Europe. She joined Research Solutions in 2015 and currently serves as Key Account and Library Service Manager for customers headquartered in Europe. Working closely with all departments, Melanie strives to not only meet clients’ needs, but to truly exceed their expectations. She holds a BA in Management of Scientific Library from the University of Applied Science in Stuttgart and is a Six Sigma expert with Green Belt certification. In her personal time, she enjoys life at the coast with her daughter, reading, and yoga.

Marie Martin | Research Solutions Technology Project Coordinator
United States

Marie Martin
Technology Project Coordinator

Marie Martin

Technology Project Coordinator

Marie has been passionate about learning about, using, and supporting technology since 1992. Her experience in numerous industries includes level 3 PC help desk support, PC desktop support, virus removal, PC desktop and laptop repair, technical documentation, remote PC support, network and server administration, security administration, software license management, and software training. She is dedicated to online security, resolving technical issues quickly and efficiently, and promoting best practices for today's world of global connectivity.

Gabriela Martinez | Research Solutions Marketing Manager
Mexico

Gabriela Martinez
Marketing Manager

Gabriela Martinez

Marketing Manager

Gabriela has a Marketing degree from the ITESM with a minor in International Markets from the Universidad Pontificia de Comillas Madrid, Spain. She has grown professionally in the Digital Marketing area with a background as a certified full stack developer. Joined the company in 2016 as a member of the Marketing team developing advertising, SEO and SEM strategies.

Sharon Mattern Büttiker | Research Solutions Director of Content Management
Japan

Sharon Mattern Büttiker
Director of Content Management

Sharon Mattern Büttiker

Director of Content Management

Sharon joined Research Solutions in 2017 bringing with her over 20 years of experience in (STM) publishing. As Director of Content Management at Research Solutions, Ms. Büttiker manages the company’s contractual relationships and communicates our value proposition to our broad spectrum of publishers. A natural connector, she helps both society, Open Access and commercial publishers find new audiences for publications. She also supports researchers in their quest to obtain content when and how they need it.

Paulina Isabel Mora Ruvalcaba | Research Solutions Customer Happiness Coordinator
Mexico

Paulina Isabel Mora
Customer Happiness Coordinator

Paulina Isabel Mora

Customer Happiness Coordinator

Paulina joins the customer success team with previous experience in customer service and transformation projects. Her current role is focused on supporting the account management team. She is a graduate of Internal Business from the Universidad Autónoma de Nuevo León.

Marc Nissan | Research Solutions Chief Technology Officer
United States

Marc Nissan
Chief Technology Officer

Marc Nissan

Chief Technology Officer

Marc has 15 years of experience in systems architecture and technology build-out. He is an experienced software developer with strong hands-on management and interpersonal skills.

He has performed full implementation and integration of custom software solutions for clients, including interviewing users, gathering requirements, analysis, design, and documentation. During the past 15 years, Marc has held various technology architecture positions at Infotrieve, Ultralink, and MPDN.

Roy W. Olivier | Research Solutions Interim Chief Executive Officer and President
United States

Roy W. Olivier
Interim Chief Executive Officer and President

Roy W. Olivier

Chief Executive Officer and President

Roy was named Interim Chief Executive Officer and President of Research Solutions/Reprints Desk in April 2021. Prior to being tapped for his current role, he was a member of the company's Board of Directors for three years. Before joining Research Solutions/Reprints Desk, Roy served as CEO of ARI Network Services, a leading provider of SaaS tools and marketing services, growing the business from less than 80 employees to over 1,200—and increasing revenues from under $15 million to over $100 million—through accelerated organic growth and acquisitions. Earlier in his career, he served as VP of Sales and Marketing for ProQuest Media Solutions (now Snap-on Inc.) and held executive and senior management positions at multiple companies across the telecommunications and computer industries—including Multicom Publishing, Tandy Corporation, BusinessLand and PacTel.

Crystal Panganiban | Controller for Research Solutions/Reprints Desk
United States

Crystal Panganiban
Controller for Research Solutions/Reprints Desk

Crystal Panganiban

Controller for Research Solutions/Reprints Desk

Crystal Panganiban joined Research Solutions/Reprints Desk, Inc. in 2010. She holds a BS in Business Administration with emphasis in Accounting from the University of California, Riverside and has over 15 years of experience in corporate finance and accounting. She has worked as an Accounting Manager at ReachLocal Inc., playing a key role in the company’s IPO by assisting in software implementation and preparation of financial reports and as a Senior Financial Analyst at Adlink Cable Advertising LLC.

Blanca Mariana Puente | Research Solutions HR Manager Latin America
Mexico

Blanca Mariana Puente
HR Manager Latin America

Blanca Mariana Puente

HR Manager Latin America

Blanca is the Human Resources Manager for the Latin American subsidiary of Research Solutions/Reprints Desk. With over 10 years of HR experience, she assists local and international departments in recruiting new staff and supporting their teams. Blanca’s areas of expertise include organizational development, training, employee relations, and talent acquisition.

Blanca has a Bachelor of Arts from UANL and postgraduate studies in English Language Instruction.

Leah Rodriguez | Research Solutions VP of Marketing
United States

Leah Rodriguez
VP of Marketing

Leah Rodriguez

VP of Marketing

Leah has over 17 years of experience in publishing and software with various roles leading and developing marketing teams. Prior to joining Research Solutions, she was at Nature Publishing Group, launching marketing for their open access journals, Nature Communications and Scientific Reports and at PLOS, developing programs including those dedicated towards Early Career Researchers.

Lilia Rodriguez | Research Solutions Marketing Operations Manager
Mexico

Lilia Rodriguez
Marketing Operations Manager

Lilia Rodriguez

Marketing Operations Manager

Lilia has more than 15 years of experience in branding, marketing programs and operations, lead generation, and events coordination. Before joining Research Solutions in 2017, she worked in different roles for Epicor Software in business intelligence, and developing of marketing programs for leads, prospects and customers.

Giovanni Rosales | Research Solutions CRM Database Manager
Mexico

Giovanni Rosales
CRM Database Manager

Giovanni Rosales

CRM Database Manager

Giovanni is in charge of managing our internal CRM in regards to Customer Segmentation, Data Maintenance, Website Analytic Reporting and aiding in automation tasks for the Account Management Department. With experience on Customer Service, Financial Services and Data Analysis, he helps both the Marketing and Customer Happiness team on day to day tasks.

Bernie Torres | Research Solutions Assistant Controller
United States

Bernie Torres
Assistant Controller

Bernie Torres

Assistant Controller

Bernardo (Bernie) Torres joined the team in 2010 and has over 15 years of experience in accounting, shared services, and internal auditing. He has served in multiple positions since joining the team, and is currently the Assistant Controller. He has previously held roles for other companies such as: Accounting Supervisor for ReachLocal (NASDAQ: RLOC), and System Control Analyst for Amphastar Pharmaceuticals (NASDAQ: AMPH). He holds a BS in Business, with a concentration in Accounting, from the California State Polytechnic University, Pomona.

Mario Treviño | Research Solutions Product Manager
Mexico

Mario Trevino
Product Manager

Mario Trevino

Product Manager

Mario holds a Bachelor's degree in Biotech and a Master’s degree in Nanotech, and has worked on several research projects.. He joined Research Solutions/Reprints Desk in 2016, where he works primarily on projects related to developing research tools. He also works with multiple data science projects oriented to innovations for Article Galaxy.

Alan Urban | Research Solutions Chief Financial Officer
United States

Alan Urban
Chief Financial Officer

Alan Urban

Chief Financial Officer

Alan joined Reprints Desk and parent company Research Solutions in 2011 and has over 20 years of experience in corporate finance and accounting. He has previously served in numerous senior management positions, including: Vice President of Finance and Treasurer for Infotrieve from 2000 to 2004; Chief Financial Officer of a leading online poker company from 2005 to 2006; and Chief Financial Officer of ReachLocal (NASDAQ:RLOC) from 2007 to 2009, an internet marketing company that ranked #1 on Deloitte’s Tech Fast 500 List.

Alan has also held positions as an audit and tax manager in public accounting, and as an internal auditor. He holds a BS in Business, with a concentration in Accounting Theory and Practice, from California State University, Northridge and has been a Certified Public Accountant (currently inactive) since 1998.

Michiel van der Heijden | Research Solutions Chief Product Officer
Netherlands

Michiel van der Heijden
Chief Product Officer

Michiel van der Heijden

Chief Product Officer

Michiel has over 15 years of experience in the STM publishing industry and has held various roles in product technology, product development and business development. His most recent role at industry-leading publisher Springer Nature was VP Business Development, managing a team of product owners, responsible for all institutional academic, government & corporate eBooks and journals business models, including the one of the most prestigious scientific journals: Nature.

Prior, he worked at another STM publishing giant, Elsevier in various product management roles. He served as the Interim Head of the Central Public Services Department at the University Utrecht Library for 2 years, where he was responsible for the development of the digital University Library. In his final year in University he was a founding partner of a Dutch web company focused on the design and implementation of internet applications for customers in the Education and Cultural field. Michiel received his Masters in Industrial Design Engineering in 1996 from the Technical University of Delft, The Netherlands, specializing in Business & Product Development.

Rogier van Erkel | Research Solutions Chief Commercial Officer
Netherlands

Rogier van Erkel
Chief Commercial Officer

Rogier van Erkel

Chief Commercial Officer

Rogier has 12 years of sales management experience at Elsevier, an information and analytics company, and one of the world's major providers of scientific, technical and medical information. In his most recent role, he served as sales director, leading a global team and agent network.

He managed a diverse sales portfolio consisting of four product groups selling to businesses all over the world. In that role, he specialized in information products, input for discovery tools and solutions to optimize and maximize customer workflow. He also served in other senior sales roles in Elsevier and before that, managed sales and operations teams for five years at Renewi (formerly Van Gansewinkel), a leading waste management company operating across Europe.

Rogier earned his degree from the University of Amsterdam and his Bachelor of Arts in Business Economics from Hanze University of Applied Sciences Groningen. For charity, he coaches start-ups to improve their sales through his involvement in incubator firms Rockstart and ACE.

Rene Vivas | Research Solutions Account Manager
Mexico

Rene Vivas
Account Manager

Rene Vivas

Account Manager

Born and Raised in Nicaragua, Rene moved to the US in 1990 to study Biology at the University of California-Berkeley and pursued a Masters in Biology at the University of Maryland. He’s been with Research Solutions since 2012.

Roy W. Olivier | Research Solutions Interim Chief Executive Officer and President
United States

Roy W. Olivier
Interim Chief Executive Officer and President

Roy W. Olivier

Chief Executive Officer and President

Roy was named Interim Chief Executive Officer and President of Research Solutions/Reprints Desk in April 2021. Prior to being tapped for his current role, he was a member of the company's Board of Directors for three years. Before joining Research Solutions/Reprints Desk, Roy served as CEO of ARI Network Services, a leading provider of SaaS tools and marketing services, growing the business from less than 80 employees to over 1,200—and increasing revenues from under $15 million to over $100 million—through accelerated organic growth and acquisitions. Earlier in his career, he served as VP of Sales and Marketing for ProQuest Media Solutions (now Snap-on Inc.) and held executive and senior management positions at multiple companies across the telecommunications and computer industries—including Multicom Publishing, Tandy Corporation, BusinessLand and PacTel.

Schott Ahlberg | Research solutions Chief Operations Officer
United States

Scott Ahlberg
Chief Operations Officer

Scott Ahlberg

Chief Operations Officer

Scott Ahlberg joined Reprints Desk and parent company Research Solutions in 2006 and has decades of experience in content and startup businesses. Scott Ahlberg started with Dynamic Information (EbscoDoc) in the 1980s, then went on to lead Sales and Marketing at Infotrieve, Inc. during many years of rapid growth in the 1990s. After leaving Infotrieve in 2005 Scott Ahlberg provided consulting services to ventures in professional networking and medical podcasting.

His areas of expertise include strategic planning, operational innovation, copyright and content licensing, and quality management. Scott Ahlberg has degrees from Stanford University (BA, 1984) and the University of London (MA, 1990).

Shane Hunt | Research Solutions Chief Customer Success Officer
United States

Shane Hunt
Chief Customer Success Officer

Shane Hunt

Chief Customer Success Officer

Shane provides leadership resulting in the development of healthy long-term relationships with the Company’s cloud-based software customers, and ensures the daily satisfaction of users across R&D-driven organizations in life sciences, technology and academia worldwide.

He has nearly 20 years of industry experience and was co-founder of 4 Research Solutions Inc., a boutique information industry start-up that the Company acquired in 2012. Shane attended California State University, Chico for his undergraduate and graduate studies in Psychology. In his personal time, he enjoys spending time with his family and coaching youth sports.

Marc Nissan | Research Solutions Chief Technology Officer
United States

Marc Nissan
Chief Technology Officer

Marc Nissan

Chief Technology Officer

Marc has 15 years of experience in systems architecture and technology build-out. He is an experienced software developer with strong hands-on management and interpersonal skills.

He has performed full implementation and integration of custom software solutions for clients, including interviewing users, gathering requirements, analysis, design, and documentation. During the past 15 years, Marc has held various technology architecture positions at Infotrieve, Ultralink, and MPDN.

Michiel van der Heijden | Research Solutions Chief Product Officer
Netherlands

Michiel van der Heijden
Chief Product Officer

Michiel van der Heijden

Chief Product Officer

Michiel has over 15 years of experience in the STM publishing industry and has held various roles in product technology, product development and business development. His most recent role at industry-leading publisher Springer Nature was VP Business Development, managing a team of product owners, responsible for all institutional academic, government & corporate eBooks and journals business models, including the one of the most prestigious scientific journals: Nature.

Prior, he worked at another STM publishing giant, Elsevier in various product management roles. He served as the Interim Head of the Central Public Services Department at the University Utrecht Library for 2 years, where he was responsible for the development of the digital University Library. In his final year in University he was a founding partner of a Dutch web company focused on the design and implementation of internet applications for customers in the Education and Cultural field. Michiel received his Masters in Industrial Design Engineering in 1996 from the Technical University of Delft, The Netherlands, specializing in Business & Product Development.

Rogier van Erkel | Research Solutions Chief Commercial Officer
Netherlands

Rogier van Erkel
Chief Commercial Officer

Rogier van Erkel

Chief Commercial Officer

Rogier has 12 years of sales management experience at Elsevier, an information and analytics company, and one of the world's major providers of scientific, technical and medical information. In his most recent role, he served as sales director, leading a global team and agent network.

He managed a diverse sales portfolio consisting of four product groups selling to businesses all over the world. In that role, he specialized in information products, input for discovery tools and solutions to optimize and maximize customer workflow. He also served in other senior sales roles in Elsevier and before that, managed sales and operations teams for five years at Renewi (formerly Van Gansewinkel), a leading waste management company operating across Europe.

Rogier earned his degree from the University of Amsterdam and his Bachelor of Arts in Business Economics from Hanze University of Applied Sciences Groningen. For charity, he coaches start-ups to improve their sales through his involvement in incubator firms Rockstart and ACE.

Alan Urban | Research Solutions Chief Financial Officer
United States

Alan Urban
Chief Financial Officer

Alan Urban

Chief Financial Officer

Alan joined Reprints Desk and parent company Research Solutions in 2011 and has over 20 years of experience in corporate finance and accounting. He has previously served in numerous senior management positions, including: Vice President of Finance and Treasurer for Infotrieve from 2000 to 2004; Chief Financial Officer of a leading online poker company from 2005 to 2006; and Chief Financial Officer of ReachLocal (NASDAQ:RLOC) from 2007 to 2009, an internet marketing company that ranked #1 on Deloitte’s Tech Fast 500 List.

Alan has also held positions as an audit and tax manager in public accounting, and as an internal auditor. He holds a BS in Business, with a concentration in Accounting Theory and Practice, from California State University, Northridge and has been a Certified Public Accountant (currently inactive) since 1998.

Shane Hunt | Research Solutions Chief Customer Success Officer
United States

Shane Hunt
Chief Customer Success Officer

Shane Hunt

Chief Customer Success Officer

Shane provides leadership resulting in the development of healthy long-term relationships with the Company’s cloud-based software customers, and ensures the daily satisfaction of users across R&D-driven organizations in life sciences, technology and academia worldwide.

He has nearly 20 years of industry experience and was co-founder of 4 Research Solutions Inc., a boutique information industry start-up that the Company acquired in 2012. Shane attended California State University, Chico for his undergraduate and graduate studies in Psychology. In his personal time, he enjoys spending time with his family and coaching youth sports.

Curt Edwards-Neff | Research Solutions Director of Customer Support
United States

Curt Edwards-Neff
Director of Customer Support

Curt Edwards-Neff

Director of Customer Support

Curt brings over 40 years of document delivery and information services experience to his position at Research Solutions. After operating his own business for over 25 years, he joined Research Solutions in 2007. Mr. Edwards-Neff has served in several positions as the company has grown and is currently the Director of Customer Support. He received a B.A. in Psychology from the University of California at Los Angeles. In his spare time, he enjoys hiking and skiing.

Pete Dunning | Research Solutions Senior Customer Engagement Manager
United States

Pete Dunning
Senior Customer
Engagement Manager

Pete Dunning

Senior Customer Engagement Manager

Born and raised in Chico CA, Pete has been in the document delivery industry since 2004 and with Research Solutions/Reprints Desk since 2018. He is happily married and hopes to be starting a family soon. In his free time, he likes to play golf, attend sporting events, watch movies, play with his cat and dogs, and travel.

Yoally Castellanos | Research Solutions Customer Engagement Manager
Mexico

Yoally Castellanos
Customer Engagement Manager

Yoally Castellanos

Customer Engagement Manager

A fluent Spanish, English, Italian and French speaker, Yoally holds a Bachelor of Science in International Business and has experience as a purchasing agent in Asia and North America. She joined Research Solutions in 2017 as a coordinator before joining the account management team. When not at work she enjoys traveling, long walks in big cities, French movies and a good read.

Stefan Bungartz | Director of EMEA Customer Engagement at Research solutions
Germany

Stefan Bungartz
Director of EMEA Customer Engagement

Stefan Bungartz

Director of EMEA Customer Engagement

Stefan joined Research Solutions/ Reprints Desk in 2008. He started the European business part of the company, holding roles in new sales, strategic partnership relationship management, and key account manager. Currently, he serves as key account manager for the European top customers, and as trainer for new account managers. Stefan started his career as a trainee at Infotrieve Inc. (now part of the Copyright Clearance Center) in 1994. In 1996, he founded Infotrieve GmbH in Cologne, Germany to serve the European customers, and stayed with the company as general manager until 2001.Afterwards, he has an MBA from the Henley Management College and holds a Certificate in International Trade from the University California Los Angeles (UCLA).

Stefan likes watching and playing sports, attempting to speak Spanish and French, and traveling for both business and leisure.

Paulina Isabel Mora Ruvalcaba | Research Solutions Customer Happiness Coordinator
Mexico

Paulina Isabel Mora
Customer Happiness Coordinator

Paulina Isabel Mora

Customer Happiness Coordinator

Paulina joins the customer success team with previous experience in customer service and transformation projects. Her current role is focused on supporting the account management team. She is a graduate of Internal Business from the Universidad Autónoma de Nuevo León.

Matthew Daugherty | Research Solutions Customer Engagement Manager
United States

Matthew Daugherty
Customer Engagement Manager

Matthew Daugherty

Customer Engagement Manager

Matthew is a Customer Engagement Manager with over a decade of experience in the Document Delivery field. He enjoys finding solutions to his customer's workflow issues and focusing on the goal of improving their overall experience with the RSRD platform. Outside of work, he likes to try new recipes with his wife, walk the local forests with his son and dog, and make interesting sounds on his guitar.

Melanie Mack | Research Solutions Key Account and Library Service Manager
United Kingdom

Melanie Mack
Key Account and Library Service Manager

Melanie Mack

Key Account and Library Service Manager

Melanie began her career at Infotrieve GmbH, serving as Customer Service Manager before being promoted to Director of Operations and Customer Implementation, Europe. She joined Research Solutions in 2015 and currently serves as Key Account and Library Service Manager for customers headquartered in Europe. Working closely with all departments, Melanie strives to not only meet clients’ needs, but to truly exceed their expectations. She holds a BA in Management of Scientific Library from the University of Applied Science in Stuttgart and is a Six Sigma expert with Green Belt certification. In her personal time, she enjoys life at the coast with her daughter, reading, and yoga.

Rene Vivas | Research Solutions Account Manager
Mexico

Rene Vivas
Account Manager

Rene Vivas

Account Manager

Born and Raised in Nicaragua, Rene moved to the US in 1990 to study Biology at the University of California-Berkeley and pursued a Masters in Biology at the University of Maryland. He’s been with Research Solutions since 2012.

Alan Urban | Research Solutions Chief Financial Officer
United States

Alan Urban
Chief Financial Officer

Alan Urban

Chief Financial Officer

Alan joined Reprints Desk and parent company Research Solutions in 2011 and has over 20 years of experience in corporate finance and accounting. He has previously served in numerous senior management positions, including: Vice President of Finance and Treasurer for Infotrieve from 2000 to 2004; Chief Financial Officer of a leading online poker company from 2005 to 2006; and Chief Financial Officer of ReachLocal (NASDAQ:RLOC) from 2007 to 2009, an internet marketing company that ranked #1 on Deloitte’s Tech Fast 500 List.

Alan has also held positions as an audit and tax manager in public accounting, and as an internal auditor. He holds a BS in Business, with a concentration in Accounting Theory and Practice, from California State University, Northridge and has been a Certified Public Accountant (currently inactive) since 1998.

Guillermo Alfonso Elosúa Parker | Controller for Reprints Desk Latin America
Mexico

Guillermo Alfonso Elosúa Parker
Controller for Reprints Desk Latam

Guillermo Alfonso Elosúa Parker

Controller for Reprints Desk Latin America

Guillermo Elosúa joined Research Solutions/Reprints Desk, Latin America in 2012. He holds a Public Accountant and Auditor degree from the Universidad Regiomontana in Monterrey, Nuevo León, Mexico. With more than 31 years of industry experience, he has worked for leading auditing firms such as KPMG and Deloitte, as well as for companies in the financial and tax industry, , including Grupo Vitro, Accuride de México, Lansgton Companies, PYECSA Construction Division. Guillermo has participated in the implementation of different ERPs, such as SAP, AS400, Hyperion, and more...

Crystal Panganiban | Controller for Research Solutions/Reprints Desk
United States

Crystal Panganiban
Controller for Research Solutions/Reprints Desk

Crystal Panganiban

Controller for Research Solutions/Reprints Desk

Crystal Panganiban joined Research Solutions/Reprints Desk, Inc. in 2010. She holds a BS in Business Administration with emphasis in Accounting from the University of California, Riverside and has over 15 years of experience in corporate finance and accounting. She has worked as an Accounting Manager at ReachLocal Inc., playing a key role in the company’s IPO by assisting in software implementation and preparation of financial reports and as a Senior Financial Analyst at Adlink Cable Advertising LLC.

Bernie Torres | Research Solutions Assistant Controller
United States

Bernie Torres
Assistant Controller

Bernie Torres

Assistant Controller

Bernardo (Bernie) Torres joined the team in 2010 and has over 15 years of experience in accounting, shared services, and internal auditing. He has served in multiple positions since joining the team, and is currently the Assistant Controller. He has previously held roles for other companies such as: Accounting Supervisor for ReachLocal (NASDAQ: RLOC), and System Control Analyst for Amphastar Pharmaceuticals (NASDAQ: AMPH). He holds a BS in Business, with a concentration in Accounting, from the California State Polytechnic University, Pomona.

Marc Nissan | Research Solutions Chief Technology Officer
United States

Marc Nissan
Chief Technology Officer

Marc Nissan

Chief Technology Officer

Marc has 15 years of experience in systems architecture and technology build-out. He is an experienced software developer with strong hands-on management and interpersonal skills.

He has performed full implementation and integration of custom software solutions for clients, including interviewing users, gathering requirements, analysis, design, and documentation. During the past 15 years, Marc has held various technology architecture positions at Infotrieve, Ultralink, and MPDN.

Kenji Fujita | Research Solutions Director of Technology Operations
United States

Kenji Fujita
Director of Technology Operations

Kenji Fujita

Director of Technology Operations

Kenji has been with Research Solutions since 2010. In his current role he leverages his business analysis skills to maintain and enhance operations within the technology area, as well as to consult with other departments on issues surrounding process improvement. Kenji has been in the information industry for 20+ years, including roles in front line customer experience and internal operations. For fun, Kenji spends his time playing ice hockey and cards. And he will NEVER turn down a nice, cold craft beer. He is a fan of SciFi classics like The Matrix, Sytar Wars, and all the versions of Star Trek.

Adrian Labastida | Research Solutions Team Lead
Mexico

Adrian Labastida
Team Lead

Adrian Labastida

Team Lead

With over 15 years of experience in the software engineering field, Adrian has worked and collaborated on a wide range of projects throughout his career, including e-Banking apps; online sales websites for tech, travel and transport companies; digital media distribution services; TNC systems for public transportation—and now, document delivery and new products within the Research Solutions offering. At Research Solutions, Adrian, executes leadership roles from Sr. Development to Team Management to DevOps.

Marie Martin | Research Solutions Technology Project Coordinator
United States

Marie Martin
Technology Project Coordinator

Marie Martin

Technology Project Coordinator

Marie has been passionate about learning about, using, and supporting technology since 1992. Her experience in numerous industries includes level 3 PC help desk support, PC desktop support, virus removal, PC desktop and laptop repair, technical documentation, remote PC support, network and server administration, security administration, software license management, and software training. She is dedicated to online security, resolving technical issues quickly and efficiently, and promoting best practices for today's world of global connectivity.

Rogier van Erkel | Research Solutions Chief Commercial Officer
Netherlands

Rogier van Erkel
Chief Commercial Officer

Rogier van Erkel

Chief Commercial Officer

Rogier has 12 years of sales management experience at Elsevier, an information and analytics company, and one of the world's major providers of scientific, technical and medical information. In his most recent role, he served as sales director, leading a global team and agent network.

He managed a diverse sales portfolio consisting of four product groups selling to businesses all over the world. In that role, he specialized in information products, input for discovery tools and solutions to optimize and maximize customer workflow. He also served in other senior sales roles in Elsevier and before that, managed sales and operations teams for five years at Renewi (formerly Van Gansewinkel), a leading waste management company operating across Europe.

Rogier earned his degree from the University of Amsterdam and his Bachelor of Arts in Business Economics from Hanze University of Applied Sciences Groningen. For charity, he coaches start-ups to improve their sales through his involvement in incubator firms Rockstart and ACE.

Leah Rodriguez | Research Solutions VP of Marketing
United States

Leah Rodriguez
VP of Marketing

Leah Rodriguez

VP of Marketing

Leah has over 17 years of experience in publishing and software with various roles leading and developing marketing teams. Prior to joining Research Solutions, she was at Nature Publishing Group, launching marketing for their open access journals, Nature Communications and Scientific Reports and at PLOS, developing programs including those dedicated towards Early Career Researchers.

Tedd Adams | Research Solutions Director of Sales
United States

Tedd Adams
Director of Sales

Tedd Adams

Director of Sales

Tedd Adams is the Director of Sales for Research Solutions/Reprints Desk and covers the US – West Coast territory. He has over 20 years of sales and management experience, with the last 10 focused in the publishing and print industry. He holds an Economics degree from San Diego State University.

Eric Aguirre | Research solutions Director of Prospecting
Mexico

Eric Aguirre
Director of Prospecting

Eric Aguirre

Director of Prospecting

After working in customer service and import/export for 6 years at Grainger, Schneider Electric, and Teleperformance, Eric decided to take a new career path in sales—and joined Research Solutions in 2017. Eric identifies research-driven organizations that can benefit from Research Solutions’ enterprise platform to speed their scientific discoveries. He graduated from the Monterrey Northern University with a Bachelor's degree in Business Administration. In his personal time, Eric enjoys traveling and discovering new places. He also loves playing soccer.

Gabriela Martinez | Research Solutions Marketing Manager
Mexico

Gabriela Martinez
Marketing Manager

Gabriela Martinez

Marketing Manager

Gabriela has a Marketing degree from the ITESM with a minor in International Markets from the Universidad Pontificia de Comillas Madrid, Spain. She has grown professionally in the Digital Marketing area with a background as a certified full stack developer. Joined the company in 2016 as a member of the Marketing team developing advertising, SEO and SEM strategies.

Giovanni Rosales | Research Solutions CRM Database Manager
Mexico

Giovanni Rosales
CRM Database Manager

Giovanni Rosales

CRM Database Manager

Giovanni is in charge of managing our internal CRM in regards to Customer Segmentation, Data Maintenance, Website Analytic Reporting and aiding in automation tasks for the Account Management Department. With experience on Customer Service, Financial Services and Data Analysis, he helps both the Marketing and Customer Happiness team on day to day tasks.

Lilia Rodriguez | Research Solutions Marketing Operations Manager
Mexico

Lilia Rodriguez
Marketing Operations Manager

Lilia Rodriguez

Marketing Operations Manager

Lilia has more than 15 years of experience in branding, marketing programs and operations, lead generation, and events coordination. Before joining Research Solutions in 2017, she worked in different roles for Epicor Software in business intelligence, and developing of marketing programs for leads, prospects and customers.

Diego Alonso Flores Cortés | Research Solutions Prospector
Mexico

Diego Alonso Flores Cortés
Prospector

Diego Alonso Flores Cortés

Prospector

Diego is a graduate from UANL with a Bachelor’s degree in International Affairs and after previous experience with customer service (Teleperformance), on 2014 he started his own family business making him able to learn different aspects of administration, advertising, sales and prospecting. After 6 years with enough personal growth he started in Research Solutions (2020) with the Prospecting Team helping to identify companies who can benefit from our platform. In his free time he enjoys playing music with his band and taking photos.

Jun Konno | Research Solutions President, Japan Office
Switzerland

Jun Konno
President, Japan Office

Jun Konno

President, Japan Office

Jun has over 25 years of experience in the STM database industry and high-tech industry, with over 10 years executive management experience. He worked at Thomson Reuters serving as Business Development Director for database products and business units and later served as Sales Director for the Academic market in Japan.

He also managed a diverse sales portfolio consisting of three product groups as VP sales of APAC.

He has extensive experience working globally, having been in Silicon Valley, California for over 7 years and nearly 20 years in Japan. He also serves as an outside board of director at a Japanese domestic company in the STM industry.

Adrien Jolion | Research Solutions Country Manager South Europe
Japan

Adrien Jolion
Country Manager South Europe

Adrien Jolion

Country Manager South Europe

Adrien has over 10 years of complex sales experience in major corporations like Oracle, Capgemini, Atos, Alcatel Lucent, strategic and technologies companies. In his most recent role, he served as an account and country manager for France, Belgium, Luxembourg, Swiss, Spain, Italy, Portugal and Israel leading sales and a global network.

His sales portfolio specializes in information products, input for discovery tools and solutions to optimize and maximize customer workflow.

Adrien earned his Diploma of superior studies of International Marketing from Grand Jean Management School of Strasbourg and his Bachelor of sales and Marketing.

Frank Buckley | Research Solutions Account Manager
United States

Frank Buckley
Account Manager

Frank Buckley

Account Manager

Frank joined Research Solutions in 2016. With previous roles in finance and most recently as an account manager with a publisher that provided R&D organizations and learning institutions around the world with tools for greater understanding in their area of expertise. Graduated from Lake Forest College with BA in Business and Political Science. In his free time Frank enjoys coaching t-ball, playing basketball and spending time in New Hampshire.

Michiel van der Heijden | Research Solutions Chief Product Officer
Netherlands

Michiel van der Heijden
Chief Product Officer

Michiel van der Heijden

Chief Product Officer

Michiel has over 15 years of experience in the STM publishing industry and has held various roles in product technology, product development and business development. His most recent role at industry-leading publisher Springer Nature was VP Business Development, managing a team of product owners, responsible for all institutional academic, government & corporate eBooks and journals business models, including the one of the most prestigious scientific journals: Nature.

Prior, he worked at another STM publishing giant, Elsevier in various product management roles. He served as the Interim Head of the Central Public Services Department at the University Utrecht Library for 2 years, where he was responsible for the development of the digital University Library. In his final year in University he was a founding partner of a Dutch web company focused on the design and implementation of internet applications for customers in the Education and Cultural field. Michiel received his Masters in Industrial Design Engineering in 1996 from the Technical University of Delft, The Netherlands, specializing in Business & Product Development.

Todd Everett | Research Solutions VP, Product Development
United States

Todd Everett
VP, Product Development

Todd Everett

VP, Product Development

Todd Everett has over 20 years of experience solving content workflow challenges in collaboration with research-intensive companies. He started his career doing onsite contract work for Pfizer, Inc., managing the global document supply service for the corporate information center. He later managed a portfolio of onsite library staffing contracts, bringing the efficiencies and best practices developed at Pfizer to many Fortune 500 companies. Todd’s ongoing collaborations with corporate information professionals has helped him lead the development and delivery of digital products such as Article Galaxy Widget and Bibliogo, which won the CODiE for Best Online Science or Technology Service.

Karina Chavez | Research solutions Product Manager, Team Lead
Mexico

Karina Chávez
Product Manager, Team Lead

Karina Chávez

Product Manager, Team Lead

Karina has a Bachelor's degree in Genomic Biotechnology and a PhD in Immunology. While studying for her degrees, Karina worked as a researcher in gene therapy and immunotherapy against cancer. Currently, she is part of the software development team at Research Solution, where her main focus is building tools that simplify and accelerate scientific research and development.

Mario Treviño | Research Solutions Product Manager
Mexico

Mario Trevino
Product Manager

Mario Trevino

Product Manager

Mario holds a Bachelor's degree in Biotech and a Master’s degree in Nanotech, and has worked on several research projects.. He joined Research Solutions/Reprints Desk in 2016, where he works primarily on projects related to developing research tools. He also works with multiple data science projects oriented to innovations for Article Galaxy.

Schott Ahlberg | Research solutions Chief Operations Officer
United States

Scott Ahlberg
Chief Operations Officer

Scott Ahlberg

Chief Operations Officer

Scott Ahlberg joined Reprints Desk and parent company Research Solutions in 2006 and has decades of experience in content and startup businesses. Scott Ahlberg started with Dynamic Information (EbscoDoc) in the 1980s, then went on to lead Sales and Marketing at Infotrieve, Inc. during many years of rapid growth in the 1990s. After leaving Infotrieve in 2005 Scott Ahlberg provided consulting services to ventures in professional networking and medical podcasting.

His areas of expertise include strategic planning, operational innovation, copyright and content licensing, and quality management. Scott Ahlberg has degrees from Stanford University (BA, 1984) and the University of London (MA, 1990).

Sharon Mattern Büttiker | Research Solutions Director of Content Management
Japan

Sharon Mattern Büttiker
Director of Content Management

Sharon Mattern Büttiker

Director of Content Management

Sharon joined Research Solutions in 2017 bringing with her over 20 years of experience in (STM) publishing. As Director of Content Management at Research Solutions, Ms. Büttiker manages the company’s contractual relationships and communicates our value proposition to our broad spectrum of publishers. A natural connector, she helps both society, Open Access and commercial publishers find new audiences for publications. She also supports researchers in their quest to obtain content when and how they need it.

Marco de la Torre | Research Solutions Manager of Information
Mexico

Marco dela Torre
Manager of Information

Marco dela Torre

Manager of Information

Marco has been with Research Solutions/Reprints Desk since 2008. An industrial chemist, he graduated from the UANL, and earned an MSc in Biotechnology from UAdeC. He was awarded the State Youth Award from the state of Nuevo León in 2005 and the UANL Research Award in 2006. Born and raised in Monterrey, Nuevo Leon, Mexico, Marco loves fishing and soccer.d He is married with one child.

Miriam Gracia | Research Solutions Operations Manager
Mexico

Miriam Gracia
Operations Manager

Miriam Gracia

Operations Manager

Scientist by training, administrator by conviction. Miriam is passionate about teamwork and the leadership of highly efficient teams, making the impossible possible, and working towards improving the planet every day. She has a degree in Chemistry from UANL and an MSc in Biotechnology from UAdeC. Miram has produced 12 articles, 2 book chapters, and was the first two-time recipient of Nuevo Leon’s Youth State Award, as well as one of the youngest recipients of UANL’s Award for Excellence in Professional Development. She directs the operations of the Latin American subsidiary of Research Solutions, acting as the link between the company’s international teams.

Lourdes Gracia | Research Solutions Production Manager
Mexico

Lourdes Gracia
Production Manager

Lourdes Gracia

Production Manager

Lourdes holds a Bachelor’s degree in Industrial Chemistry with an MSc in Material Science from the UANL, with one article published. She recently completed a diploma course in Quality, and is currently self-learning Japanese. Based in Mexico since 2008, Lourdes manages a team of over 40 people at Research Solutions/Reprints Desk. Her goal is to keep her team motivated to help investigators to reach new frontiers in science.

Tony Landolt | Research Solutions Head of Academic Business Development
United States

Tony Landolt
Head of Academic Business Development

Tony Landolt

Head of Academic Business Development

Tony has worked in the document delivery business for more than 34 years.For six of those years, he owned and operated his own award-winning document service called Pinpoint Documents. He has been an active member of SLA for more than 25 years, at both the local and Association levels, including having served as Program and Hospitality Chair for the San Francisco Bay Chapter. He is currently the SLA Baseball Caucus Convener, which has grown in membership and established an international following. In 2014, Tony became a Fellow of the Special Libraries Association. and is the former Chair of the Pharmaceutical & Health Technology Division. In addition to leading academic business development at Research Solutions/Reprints Desk, Tony is on many panels and webinars, and makes numerous presentations on vendor relations, copyright, literature usage, bibliographic management, and the future of librarianship. He is also active in various information industry organizations, such as ALA and SABR.

Blanca Mariana Puente | Research Solutions HR Manager Latin America
Mexico

Blanca Mariana Puente
HR Manager Latin America

Blanca Mariana Puente

HR Manager Latin America

Blanca is the Human Resources Manager for the Latin American subsidiary of Research Solutions/Reprints Desk. With over 10 years of HR experience, she assists local and international departments in recruiting new staff and supporting their teams. Blanca’s areas of expertise include organizational development, training, employee relations, and talent acquisition.

Blanca has a Bachelor of Arts from UANL and postgraduate studies in English Language Instruction.

Tedd Adams | Research Solutions Director of Sales
United States

Tedd Adams
Director of Sales

Eric Aguirre | Research solutions Director of Prospecting
Mexico

Eric Aguirre
Director of Prospecting

Schott Ahlberg | Research solutions Chief Operations Officer
United States

Scott Ahlberg
Chief Operations Officer

Frank Buckley | Research Solutions Account Manager
United States

Frank Buckley
Account Manager

Stefan Bungartz | Director of EMEA Customer Engagement at Research solutions
Germany

Stefan Bungartz
Director of EMEA Customer Engagement

Yoally Castellanos | Research Solutions Customer Engagement Manager
Mexico

Yoally Castellanos
Customer Engagement Manager

Karina Chavez | Research solutions Product Manager, Team Lead
Mexico

Karina Chávez
Product Manager, Team Lead

Matthew Daugherty | Research Solutions Customer Engagement Manager
United States

Matthew Daugherty
Customer Engagement Manager

Marco de la Torre | Research Solutions Manager of Information
Mexico

Marco dela Torre
Manager of Information

Pete Dunning | Research Solutions Senior Customer Engagement Manager
United States

Pete Dunning
Senior Customer
Engagement Manager

Curt Edwards-Neff | Research Solutions Director of Customer Support
United States

Curt Edwards-Neff
Director of Customer Support

Guillermo Alfonso Elosúa Parker | Controller for Reprints Desk Latin America
Mexico

Guillermo Alfonso Elosúa Parker
Controller for Reprints Desk Latam

Todd Everett | Research Solutions VP, Product Development
United States

Todd Everett
VP, Product Development

Diego Alonso Flores Cortés | Research Solutions Prospector
Mexico

Diego Alonso Flores Cortés
Prospector

Kenji Fujita | Research Solutions Director of Technology Operations
United States

Kenji Fujita
Director of Technology Operations

Lourdes Gracia | Research Solutions Production Manager
Mexico

Lourdes Gracia
Production Manager

Miriam Gracia | Research Solutions Operations Manager
Mexico

Miriam Gracia
Operations Manager

Shane Hunt | Research Solutions Chief Customer Success Officer
United States

Shane Hunt
Chief Customer Success Officer

Adrien Jolion | Research Solutions Country Manager South Europe
Japan

Adrien Jolion
Country Manager South Europe

Jun Konno | Research Solutions President, Japan Office
Switzerland

Jun Konno
President, Japan Office

Adrian Labastida | Research Solutions Team Lead
Mexico

Adrian Labastida
Team Lead

Tony Landolt | Research Solutions Head of Academic Business Development
United States

Tony Landolt
Head of Academic Business Development

Melanie Mack | Research Solutions Key Account and Library Service Manager
United Kingdom

Melanie Mack
Key Account and Library Service Manager

Marie Martin | Research Solutions Technology Project Coordinator
United States

Marie Martin
Technology Project Coordinator

Gabriela Martinez | Research Solutions Marketing Manager
Mexico

Gabriela Martinez
Marketing Manager

Sharon Mattern Büttiker | Research Solutions Director of Content Management
Japan

Sharon Mattern Büttiker
Director of Content Management

Paulina Isabel Mora Ruvalcaba | Research Solutions Customer Happiness Coordinator
Mexico

Paulina Isabel Mora
Customer Happiness Coordinator

Marc Nissan | Research Solutions Chief Technology Officer
United States

Marc Nissan
Chief Technology Officer

Roy W. Olivier | Research Solutions Interim Chief Executive Officer and President
United States

Roy W. Olivier
Interim Chief Executive Officer and President

Crystal Panganiban | Controller for Research Solutions/Reprints Desk
United States

Crystal Panganiban
Controller for Research Solutions/Reprints Desk

Blanca Mariana Puente | Research Solutions HR Manager Latin America
Mexico

Blanca Mariana Puente
HR Manager Latin America

Leah Rodriguez | Research Solutions VP of Marketing
United States

Leah Rodriguez
VP of Marketing

Lilia Rodriguez | Research Solutions Marketing Operations Manager
Mexico

Lilia Rodriguez
Marketing Operations Manager

Giovanni Rosales | Research Solutions CRM Database Manager
Mexico

Giovanni Rosales
CRM Database Manager

Bernie Torres | Research Solutions Assistant Controller
United States

Bernie Torres
Assistant Controller

Mario Treviño | Research Solutions Product Manager
Mexico

Mario Trevino
Product Manager

Alan Urban | Research Solutions Chief Financial Officer
United States

Alan Urban
Chief Financial Officer

Michiel van der Heijden | Research Solutions Chief Product Officer
Netherlands

Michiel van der Heijden
Chief Product Officer

Rogier van Erkel | Research Solutions Chief Commercial Officer
Netherlands

Rogier van Erkel
Chief Commercial Officer

Rene Vivas | Research Solutions Account Manager
Mexico

Rene Vivas
Account Manager

Roy W. Olivier | Research Solutions Interim Chief Executive Officer and President
United States

Roy W. Olivier
Interim Chief Executive Officer and President

Schott Ahlberg | Research solutions Chief Operations Officer
United States

Scott Ahlberg
Chief Operations Officer

Shane Hunt | Research Solutions Chief Customer Success Officer
United States

Shane Hunt
Chief Customer Success Officer

Marc Nissan | Research Solutions Chief Technology Officer
United States

Marc Nissan
Chief Technology Officer

Michiel van der Heijden | Research Solutions Chief Product Officer
Netherlands

Michiel van der Heijden
Chief Product Officer

Rogier van Erkel | Research Solutions Chief Commercial Officer
Netherlands

Rogier van Erkel
Chief Commercial Officer

Alan Urban | Research Solutions Chief Financial Officer
United States

Alan Urban
Chief Financial Officer

Shane Hunt | Research Solutions Chief Customer Success Officer
United States

Shane Hunt
Chief Customer Success Officer

Curt Edwards-Neff | Research Solutions Director of Customer Support
United States

Curt Edwards-Neff
Director of Customer Support

Pete Dunning | Research Solutions Senior Customer Engagement Manager
United States

Pete Dunning
Senior Customer
Engagement Manager

Yoally Castellanos | Research Solutions Customer Engagement Manager
Mexico

Yoally Castellanos
Customer Engagement Manager

Stefan Bungartz | Director of EMEA Customer Engagement at Research solutions
Germany

Stefan Bungartz
Director of EMEA Customer Engagement

Paulina Isabel Mora Ruvalcaba | Research Solutions Customer Happiness Coordinator
Mexico

Paulina Isabel Mora
Customer Happiness Coordinator

Matthew Daugherty | Research Solutions Customer Engagement Manager
United States

Matthew Daugherty
Customer Engagement Manager

Melanie Mack | Research Solutions Key Account and Library Service Manager
United Kingdom

Melanie Mack
Key Account and Library Service Manager

Rene Vivas | Research Solutions Account Manager
Mexico

Rene Vivas
Account Manager

Alan Urban | Research Solutions Chief Financial Officer
United States

Alan Urban
Chief Financial Officer

Guillermo Alfonso Elosúa Parker | Controller for Reprints Desk Latin America
Mexico

Guillermo Alfonso Elosúa Parker
Controller for Reprints Desk Latam

Crystal Panganiban | Controller for Research Solutions/Reprints Desk
United States

Crystal Panganiban
Controller for Research Solutions/Reprints Desk

Bernie Torres | Research Solutions Assistant Controller
United States

Bernie Torres
Assistant Controller

Marc Nissan | Research Solutions Chief Technology Officer
United States

Marc Nissan
Chief Technology Officer

Kenji Fujita | Research Solutions Director of Technology Operations
United States

Kenji Fujita
Director of Technology Operations

Adrian Labastida | Research Solutions Team Lead
Mexico

Adrian Labastida
Team Lead

Marie Martin | Research Solutions Technology Project Coordinator
United States

Marie Martin
Technology Project Coordinator

Rogier van Erkel | Research Solutions Chief Commercial Officer
Netherlands

Rogier van Erkel
Chief Commercial Officer

Leah Rodriguez | Research Solutions VP of Marketing
United States

Leah Rodriguez
VP of Marketing

Tedd Adams | Research Solutions Director of Sales
United States

Tedd Adams
Director of Sales

Eric Aguirre | Research solutions Director of Prospecting
Mexico

Eric Aguirre
Director of Prospecting

Gabriela Martinez | Research Solutions Marketing Manager
Mexico

Gabriela Martinez
Marketing Manager

Giovanni Rosales | Research Solutions CRM Database Manager
Mexico

Giovanni Rosales
CRM Database Manager

Lilia Rodriguez | Research Solutions Marketing Operations Manager
Mexico

Lilia Rodriguez
Marketing Operations Manager

Diego Alonso Flores Cortés | Research Solutions Prospector
Mexico

Diego Alonso Flores Cortés
Prospector

Jun Konno | Research Solutions President, Japan Office
Switzerland

Jun Konno
President, Japan Office

Adrien Jolion | Research Solutions Country Manager South Europe
Japan

Adrien Jolion
Country Manager South Europe

Frank Buckley | Research Solutions Account Manager
United States

Frank Buckley
Account Manager

Michiel van der Heijden | Research Solutions Chief Product Officer
Netherlands

Michiel van der Heijden
Chief Product Officer

Todd Everett | Research Solutions VP, Product Development
United States

Todd Everett
VP, Product Development

Karina Chavez | Research solutions Product Manager, Team Lead
Mexico

Karina Chávez
Product Manager, Team Lead

Mario Treviño | Research Solutions Product Manager
Mexico

Mario Trevino
Product Manager

Schott Ahlberg | Research solutions Chief Operations Officer
United States

Scott Ahlberg
Chief Operations Officer

Sharon Mattern Büttiker | Research Solutions Director of Content Management
Japan

Sharon Mattern Büttiker
Director of Content Management

Marco de la Torre | Research Solutions Manager of Information
Mexico

Marco dela Torre
Manager of Information

Miriam Gracia | Research Solutions Operations Manager
Mexico

Miriam Gracia
Operations Manager

Lourdes Gracia | Research Solutions Production Manager
Mexico

Lourdes Gracia
Production Manager

Tony Landolt | Research Solutions Head of Academic Business Development
United States

Tony Landolt
Head of Academic Business Development

Blanca Mariana Puente | Research Solutions HR Manager Latin America
Mexico

Blanca Mariana Puente
HR Manager Latin America

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Tedd Adams

Director of Sales

Tedd Adams is the Director of Sales for Research Solutions/Reprints Desk and covers the US – West Coast territory. He has over 20 years of sales and management experience, with the last 10 focused in the publishing and print industry. He holds an Economics degree from San Diego State University.

Eric Aguirre

Director of Prospecting

After working in customer service and import/export for 6 years at Grainger, Schneider Electric, and Teleperformance, Eric decided to take a new career path in sales—and joined Research Solutions in 2017. Eric identifies research-driven organizations that can benefit from Research Solutions’ enterprise platform to speed their scientific discoveries. He graduated from the Monterrey Northern University with a Bachelor's degree in Business Administration. In his personal time, Eric enjoys traveling and discovering new places. He also loves playing soccer.

Scott Ahlberg

Chief Operations Officer

Scott Ahlberg joined Reprints Desk and parent company Research Solutions in 2006 and has decades of experience in content and startup businesses. Scott Ahlberg started with Dynamic Information (EbscoDoc) in the 1980s, then went on to lead Sales and Marketing at Infotrieve, Inc. during many years of rapid growth in the 1990s. After leaving Infotrieve in 2005 Scott Ahlberg provided consulting services to ventures in professional networking and medical podcasting.

His areas of expertise include strategic planning, operational innovation, copyright and content licensing, and quality management. Scott Ahlberg has degrees from Stanford University (BA, 1984) and the University of London (MA, 1990).

Frank Buckley

Account Manager

Frank joined Research Solutions in 2016. With previous roles in finance and most recently as an account manager with a publisher that provided R&D organizations and learning institutions around the world with tools for greater understanding in their area of expertise. Graduated from Lake Forest College with BA in Business and Political Science. In his free time Frank enjoys coaching t-ball, playing basketball and spending time in New Hampshire.

Stefan Bungartz

Director of EMEA Customer Engagement

Stefan joined Research Solutions/ Reprints Desk in 2008. He started the European business part of the company, holding roles in new sales, strategic partnership relationship management, and key account manager. Currently, he serves as key account manager for the European top customers, and as trainer for new account managers. Stefan started his career as a trainee at Infotrieve Inc. (now part of the Copyright Clearance Center) in 1994. In 1996, he founded Infotrieve GmbH in Cologne, Germany to serve the European customers, and stayed with the company as general manager until 2001.Afterwards, he has an MBA from the Henley Management College and holds a Certificate in International Trade from the University California Los Angeles (UCLA).

Stefan likes watching and playing sports, attempting to speak Spanish and French, and traveling for both business and leisure.

Yoally Castellanos

Customer Engagement Manager

A fluent Spanish, English, Italian and French speaker, Yoally holds a Bachelor of Science in International Business and has experience as a purchasing agent in Asia and North America. She joined Research Solutions in 2017 as a coordinator before joining the account management team. When not at work she enjoys traveling, long walks in big cities, French movies and a good read.

Karina Chávez

Product Manager, Team Lead

Karina has a Bachelor's degree in Genomic Biotechnology and a PhD in Immunology. While studying for her degrees, Karina worked as a researcher in gene therapy and immunotherapy against cancer. Currently, she is part of the software development team at Research Solution, where her main focus is building tools that simplify and accelerate scientific research and development.

Matthew Daugherty

Customer Engagement Manager

Matthew is a Customer Engagement Manager with over a decade of experience in the Document Delivery field. He enjoys finding solutions to his customer's workflow issues and focusing on the goal of improving their overall experience with the RSRD platform. Outside of work, he likes to try new recipes with his wife, walk the local forests with his son and dog, and make interesting sounds on his guitar.

Marco dela Torre

Manager of Information

Marco has been with Research Solutions/Reprints Desk since 2008. An industrial chemist, he graduated from the UANL, and earned an MSc in Biotechnology from UAdeC. He was awarded the State Youth Award from the state of Nuevo León in 2005 and the UANL Research Award in 2006. Born and raised in Monterrey, Nuevo Leon, Mexico, Marco loves fishing and soccer.d He is married with one child.

Pete Dunning

Senior Customer Engagement Manager

Born and raised in Chico CA, Pete has been in the document delivery industry since 2004 and with Research Solutions/Reprints Desk since 2018. He is happily married and hopes to be starting a family soon. In his free time, he likes to play golf, attend sporting events, watch movies, play with his cat and dogs, and travel.

Curt Edwards-Neff

Director of Customer Support

Curt brings over 40 years of document delivery and information services experience to his position at Research Solutions. After operating his own business for over 25 years, he joined Research Solutions in 2007. Mr. Edwards-Neff has served in several positions as the company has grown and is currently the Director of Customer Support. He received a B.A. in Psychology from the University of California at Los Angeles. In his spare time, he enjoys hiking and skiing.

Guillermo Alfonso Elosúa Parker

Controller for Reprints Desk Latin America

Guillermo Elosúa joined Research Solutions/Reprints Desk, Latin America in 2012. He holds a Public Accountant and Auditor degree from the Universidad Regiomontana in Monterrey, Nuevo León, Mexico. With more than 31 years of industry experience, he has worked for leading auditing firms such as KPMG and Deloitte, as well as for companies in the financial and tax industry, , including Grupo Vitro, Accuride de México, Lansgton Companies, PYECSA Construction Division. Guillermo has participated in the implementation of different ERPs, such as SAP, AS400, Hyperion, and more...

Todd Everett

VP, Product Development

Todd Everett has over 20 years of experience solving content workflow challenges in collaboration with research-intensive companies. He started his career doing onsite contract work for Pfizer, Inc., managing the global document supply service for the corporate information center. He later managed a portfolio of onsite library staffing contracts, bringing the efficiencies and best practices developed at Pfizer to many Fortune 500 companies. Todd’s ongoing collaborations with corporate information professionals has helped him lead the development and delivery of digital products such as Article Galaxy Widget and Bibliogo, which won the CODiE for Best Online Science or Technology Service.

Diego Alonso Flores Cortés

Prospector

Diego is a graduate from UANL with a Bachelor’s degree in International Affairs and after previous experience with customer service (Teleperformance), on 2014 he started his own family business making him able to learn different aspects of administration, advertising, sales and prospecting. After 6 years with enough personal growth he started in Research Solutions (2020) with the Prospecting Team helping to identify companies who can benefit from our platform. In his free time he enjoys playing music with his band and taking photos.

Kenji Fujita

Director of Technology Operations

Kenji has been with Research Solutions since 2010. In his current role he leverages his business analysis skills to maintain and enhance operations within the technology area, as well as to consult with other departments on issues surrounding process improvement. Kenji has been in the information industry for 20+ years, including roles in front line customer experience and internal operations. For fun, Kenji spends his time playing ice hockey and cards. And he will NEVER turn down a nice, cold craft beer. He is a fan of SciFi classics like The Matrix, Sytar Wars, and all the versions of Star Trek.

Lourdes Gracia

Production Manager

Lourdes holds a Bachelor’s degree in Industrial Chemistry with an MSc in Material Science from the UANL, with one article published. She recently completed a diploma course in Quality, and is currently self-learning Japanese. Based in Mexico since 2008, Lourdes manages a team of over 40 people at Research Solutions/Reprints Desk. Her goal is to keep her team motivated to help investigators to reach new frontiers in science.

Miriam Gracia

Operations Manager

Scientist by training, administrator by conviction. Miriam is passionate about teamwork and the leadership of highly efficient teams, making the impossible possible, and working towards improving the planet every day. She has a degree in Chemistry from UANL and an MSc in Biotechnology from UAdeC. Miram has produced 12 articles, 2 book chapters, and was the first two-time recipient of Nuevo Leon’s Youth State Award, as well as one of the youngest recipients of UANL’s Award for Excellence in Professional Development. She directs the operations of the Latin American subsidiary of Research Solutions, acting as the link between the company’s international teams.

Shane Hunt

Chief Customer Success Officer

Shane provides leadership resulting in the development of healthy long-term relationships with the Company’s cloud-based software customers, and ensures the daily satisfaction of users across R&D-driven organizations in life sciences, technology and academia worldwide.

He has nearly 20 years of industry experience and was co-founder of 4 Research Solutions Inc., a boutique information industry start-up that the Company acquired in 2012. Shane attended California State University, Chico for his undergraduate and graduate studies in Psychology. In his personal time, he enjoys spending time with his family and coaching youth sports.

Adrien Jolion

Country Manager South Europe

Adrien has over 10 years of complex sales experience in major corporations like Oracle, Capgemini, Atos, Alcatel Lucent, strategic and technologies companies. In his most recent role, he served as an account and country manager for France, Belgium, Luxembourg, Swiss, Spain, Italy, Portugal and Israel leading sales and a global network.

His sales portfolio specializes in information products, input for discovery tools and solutions to optimize and maximize customer workflow.

Adrien earned his Diploma of superior studies of International Marketing from Grand Jean Management School of Strasbourg and his Bachelor of sales and Marketing.

Jun Konno

President, Japan Office

Jun has over 25 years of experience in the STM database industry and high-tech industry, with over 10 years executive management experience. He worked at Thomson Reuters serving as Business Development Director for database products and business units and later served as Sales Director for the Academic market in Japan.

He also managed a diverse sales portfolio consisting of three product groups as VP sales of APAC.

He has extensive experience working globally, having been in Silicon Valley, California for over 7 years and nearly 20 years in Japan. He also serves as an outside board of director at a Japanese domestic company in the STM industry.

Adrian Labastida

Team Lead

With over 15 years of experience in the software engineering field, Adrian has worked and collaborated on a wide range of projects throughout his career, including e-Banking apps; online sales websites for tech, travel and transport companies; digital media distribution services; TNC systems for public transportation—and now, document delivery and new products within the Research Solutions offering. At Research Solutions, Adrian, executes leadership roles from Sr. Development to Team Management to DevOps.

Tony Landolt

Head of Academic Business Development

Tony has worked in the document delivery business for more than 34 years.For six of those years, he owned and operated his own award-winning document service called Pinpoint Documents. He has been an active member of SLA for more than 25 years, at both the local and Association levels, including having served as Program and Hospitality Chair for the San Francisco Bay Chapter. He is currently the SLA Baseball Caucus Convener, which has grown in membership and established an international following. In 2014, Tony became a Fellow of the Special Libraries Association. and is the former Chair of the Pharmaceutical & Health Technology Division. In addition to leading academic business development at Research Solutions/Reprints Desk, Tony is on many panels and webinars, and makes numerous presentations on vendor relations, copyright, literature usage, bibliographic management, and the future of librarianship. He is also active in various information industry organizations, such as ALA and SABR.

Melanie Mack

Key Account and Library Service Manager

Melanie began her career at Infotrieve GmbH, serving as Customer Service Manager before being promoted to Director of Operations and Customer Implementation, Europe. She joined Research Solutions in 2015 and currently serves as Key Account and Library Service Manager for customers headquartered in Europe. Working closely with all departments, Melanie strives to not only meet clients’ needs, but to truly exceed their expectations. She holds a BA in Management of Scientific Library from the University of Applied Science in Stuttgart and is a Six Sigma expert with Green Belt certification. In her personal time, she enjoys life at the coast with her daughter, reading, and yoga.

Marie Martin

Technology Project Coordinator

Marie has been passionate about learning about, using, and supporting technology since 1992. Her experience in numerous industries includes level 3 PC help desk support, PC desktop support, virus removal, PC desktop and laptop repair, technical documentation, remote PC support, network and server administration, security administration, software license management, and software training. She is dedicated to online security, resolving technical issues quickly and efficiently, and promoting best practices for today's world of global connectivity.

Gabriela Martinez

Marketing Manager

Gabriela has a Marketing degree from the ITESM with a minor in International Markets from the Universidad Pontificia de Comillas Madrid, Spain. She has grown professionally in the Digital Marketing area with a background as a certified full stack developer. Joined the company in 2016 as a member of the Marketing team developing advertising, SEO and SEM strategies.

Sharon Mattern Büttiker

Director of Content Management

Sharon joined Research Solutions in 2017 bringing with her over 20 years of experience in (STM) publishing. As Director of Content Management at Research Solutions, Ms. Büttiker manages the company’s contractual relationships and communicates our value proposition to our broad spectrum of publishers. A natural connector, she helps both society, Open Access and commercial publishers find new audiences for publications. She also supports researchers in their quest to obtain content when and how they need it.

Paulina Isabel Mora

Customer Happiness Coordinator

Paulina joins the customer success team with previous experience in customer service and transformation projects. Her current role is focused on supporting the account management team. She is a graduate of Internal Business from the Universidad Autónoma de Nuevo León.

Marc Nissan

Chief Technology Officer

Marc has 15 years of experience in systems architecture and technology build-out. He is an experienced software developer with strong hands-on management and interpersonal skills.

He has performed full implementation and integration of custom software solutions for clients, including interviewing users, gathering requirements, analysis, design, and documentation. During the past 15 years, Marc has held various technology architecture positions at Infotrieve, Ultralink, and MPDN.

Roy W. Olivier

Chief Executive Officer and President

Roy was named Interim Chief Executive Officer and President of Research Solutions/Reprints Desk in April 2021. Prior to being tapped for his current role, he was a member of the company's Board of Directors for three years. Before joining Research Solutions/Reprints Desk, Roy served as CEO of ARI Network Services, a leading provider of SaaS tools and marketing services, growing the business from less than 80 employees to over 1,200—and increasing revenues from under $15 million to over $100 million—through accelerated organic growth and acquisitions. Earlier in his career, he served as VP of Sales and Marketing for ProQuest Media Solutions (now Snap-on Inc.) and held executive and senior management positions at multiple companies across the telecommunications and computer industries—including Multicom Publishing, Tandy Corporation, BusinessLand and PacTel.

Crystal Panganiban

Controller for Research Solutions/Reprints Desk

Crystal Panganiban joined Research Solutions/Reprints Desk, Inc. in 2010. She holds a BS in Business Administration with emphasis in Accounting from the University of California, Riverside and has over 15 years of experience in corporate finance and accounting. She has worked as an Accounting Manager at ReachLocal Inc., playing a key role in the company’s IPO by assisting in software implementation and preparation of financial reports and as a Senior Financial Analyst at Adlink Cable Advertising LLC.

Blanca Mariana Puente

HR Manager Latin America

Blanca is the Human Resources Manager for the Latin American subsidiary of Research Solutions/Reprints Desk. With over 10 years of HR experience, she assists local and international departments in recruiting new staff and supporting their teams. Blanca’s areas of expertise include organizational development, training, employee relations, and talent acquisition.

Blanca has a Bachelor of Arts from UANL and postgraduate studies in English Language Instruction.

Leah Rodriguez

VP of Marketing

Leah has over 17 years of experience in publishing and software with various roles leading and developing marketing teams. Prior to joining Research Solutions, she was at Nature Publishing Group, launching marketing for their open access journals, Nature Communications and Scientific Reports and at PLOS, developing programs including those dedicated towards Early Career Researchers.

Lilia Rodriguez

Marketing Operations Manager

Lilia has more than 15 years of experience in branding, marketing programs and operations, lead generation, and events coordination. Before joining Research Solutions in 2017, she worked in different roles for Epicor Software in business intelligence, and developing of marketing programs for leads, prospects and customers.

Giovanni Rosales

CRM Database Manager

Giovanni is in charge of managing our internal CRM in regards to Customer Segmentation, Data Maintenance, Website Analytic Reporting and aiding in automation tasks for the Account Management Department. With experience on Customer Service, Financial Services and Data Analysis, he helps both the Marketing and Customer Happiness team on day to day tasks.

Bernie Torres

Assistant Controller

Bernardo (Bernie) Torres joined the team in 2010 and has over 15 years of experience in accounting, shared services, and internal auditing. He has served in multiple positions since joining the team, and is currently the Assistant Controller. He has previously held roles for other companies such as: Accounting Supervisor for ReachLocal (NASDAQ: RLOC), and System Control Analyst for Amphastar Pharmaceuticals (NASDAQ: AMPH). He holds a BS in Business, with a concentration in Accounting, from the California State Polytechnic University, Pomona.

Mario Trevino

Product Manager

Mario holds a Bachelor's degree in Biotech and a Master’s degree in Nanotech, and has worked on several research projects.. He joined Research Solutions/Reprints Desk in 2016, where he works primarily on projects related to developing research tools. He also works with multiple data science projects oriented to innovations for Article Galaxy.

Alan Urban

Chief Financial Officer

Alan joined Reprints Desk and parent company Research Solutions in 2011 and has over 20 years of experience in corporate finance and accounting. He has previously served in numerous senior management positions, including: Vice President of Finance and Treasurer for Infotrieve from 2000 to 2004; Chief Financial Officer of a leading online poker company from 2005 to 2006; and Chief Financial Officer of ReachLocal (NASDAQ:RLOC) from 2007 to 2009, an internet marketing company that ranked #1 on Deloitte’s Tech Fast 500 List.

Alan has also held positions as an audit and tax manager in public accounting, and as an internal auditor. He holds a BS in Business, with a concentration in Accounting Theory and Practice, from California State University, Northridge and has been a Certified Public Accountant (currently inactive) since 1998.

Michiel van der Heijden

Chief Product Officer

Michiel has over 15 years of experience in the STM publishing industry and has held various roles in product technology, product development and business development. His most recent role at industry-leading publisher Springer Nature was VP Business Development, managing a team of product owners, responsible for all institutional academic, government & corporate eBooks and journals business models, including the one of the most prestigious scientific journals: Nature.

Prior, he worked at another STM publishing giant, Elsevier in various product management roles. He served as the Interim Head of the Central Public Services Department at the University Utrecht Library for 2 years, where he was responsible for the development of the digital University Library. In his final year in University he was a founding partner of a Dutch web company focused on the design and implementation of internet applications for customers in the Education and Cultural field. Michiel received his Masters in Industrial Design Engineering in 1996 from the Technical University of Delft, The Netherlands, specializing in Business & Product Development.

Rogier van Erkel

Chief Commercial Officer

Rogier has 12 years of sales management experience at Elsevier, an information and analytics company, and one of the world's major providers of scientific, technical and medical information. In his most recent role, he served as sales director, leading a global team and agent network.

He managed a diverse sales portfolio consisting of four product groups selling to businesses all over the world. In that role, he specialized in information products, input for discovery tools and solutions to optimize and maximize customer workflow. He also served in other senior sales roles in Elsevier and before that, managed sales and operations teams for five years at Renewi (formerly Van Gansewinkel), a leading waste management company operating across Europe.

Rogier earned his degree from the University of Amsterdam and his Bachelor of Arts in Business Economics from Hanze University of Applied Sciences Groningen. For charity, he coaches start-ups to improve their sales through his involvement in incubator firms Rockstart and ACE.

Rene Vivas

Account Manager

Born and Raised in Nicaragua, Rene moved to the US in 1990 to study Biology at the University of California-Berkeley and pursued a Masters in Biology at the University of Maryland. He’s been with Research Solutions since 2012.