For nearly a decade, Research Solutions has been delivering documents to clients around the world. It all started in the spring of 2002, when Shane, Chris, Ryan and Richard decided to start a document delivery service. Each had dealt with similar services and inter-library loan during their academic careers, and knew there was an opportunity to provide a better service than what was available. They wanted to create one that would not only retrieve the documents their clients needed, but would do so with great customer service. Research Solutions was born through putting the client’s needs first, providing a single price point for the service, and being available by phone and email.

L to R: Ryan Coyle, Shane Hunt, Richard Coyle, Chris Atwood

They scraped together enough money to rent a cramped one-room office and pay for the internet, and started figuring out how to find clients. At first, they worked day-jobs while doing the leg-work of starting a business in the evenings. The long hours paid off when they received their first order: four articles about French armor. An amateur historian needed the articles for his studies and came across the company in his search. His hand-typed thank-you still hangs on an office wall.

The company has seen many changes over the years, some of the biggest in 2009. Ryan left to embrace his true passion: cars. He started a company called Road Royalty, which brings together people interested in car culture. Later that year, Richard decided to retire from Research Solutions to focus on writing, family and, of course, golf. Although they were fundamental, the business continues to grow every day. Access to new library collections, a new office and new members to the Research Solutions’ team are just a few recent highlights. As Research Solutions continues to move forward, the original vision of great customer service remains the focus that drives the company.