You may have noticed a facelift on the invoices you’ve received from Research Solutions. This is one small step we’ve taken to become a more efficient, customer-centric document delivery service.

To begin, we’ve divided the “Item Description” column into three individual columns, aimed at providing a more thorough description of your order. You’ll now see an “Item” column describing the service you’re receiving, a “Description” column with the order number, and an “Order Info” column with the document’s source and date. Our hope is that this will help keep track of what you’ve ordered and what you’re paying for.

For our clients who are receiving a high-volume discount, you’ll now see that discount represented in its own row. This will allow you to see the savings you’re receiving by using Research Solutions as your preferred document delivery vendor!

In addition to the cosmetic changes, there’s also some new stuff going on under the hood. Our software development team created a proprietary invoicing system, allowing us to free ourselves from the grasp of commercial software solutions. Again, just another step in becoming a more efficient document delivery service!